Energy is everywhere: at home around the kitchen table, when shopping online, or at Schiphol International Airport. Our customers count on an uninterrupted energy supply, so we learned from our dialogue with them. And they expect Alliander to play an important role in their transition to other energy sources.

This chapter is about what we do for the customer stakeholder group. Our customers identified the following subjects as important to read about in the annual report: energy transition, energy generation, energy storage, reliability of supply, innovation, tariffs, smart networks and customer satisfaction. All these subjects are covered here.

Customer satisfaction

Outperform a benchmark of Dutch network operators
103 %
95 %

Electricity outage duration

22.0 minutes
21.9 minutes

Digitisation programmes

90 % minimum
64 %

Realisation of smart meter deadline

100.0 % minimum
113.0 %

Postcode areas with > 5 interruptions

17 maximum

Most important projects

90 % minimum
100 %