Interaction with stakeholders

In dialogue with stakeholders

Based on high-impact themes, we regularly seek to identify suitable parties for Alliander's dialogue. Engagement, size, willingness to enter into dialogue and expertise are crucial considerations in this respect. We aim to find a common approach to issues, create support for initiatives, build trust and devise solutions with added value. Both for the short and long term. We maintain a daily dialogue with our customers about their energy demands, with our shareholders about promoting sustainable solutions, and with our employees about being an employer of choice. Together with all our stakeholders, we are moving forward towards the energy supply of the future.

The Alliander stakeholder model comprises three stakeholder groups. A distinction is made between:

  • key stakeholders: customers, employees and shareholders & investors;

  • other stakeholders such as: suppliers, knowledge institutions, regulators and civil society organisations.

Contact opportunities

We conduct the dialogue with stakeholders on both an ad hoc and a structured basis. This includes the organisation of customer panels and shareholder consultations as well as meetings with the Works Council. Supplier days, knowledge and partner meetings and participation in network organisations are important forms of contact with stakeholders. We are in regular contact with politicians in the Netherlands and at the European institutions, and we also liaise with regulators.
In 2016, the Management Board embarked on a tour of all municipalities and provinces in our service area in order to engage in a dialogue about the challenges of our energy system of the future. We spoke with many local government representatives to discuss ambitions and choices in the light of climate objectives and the energy transition.

Interaction with stakeholders



Organisation or platform


Type of interaction


Items for discussion



Stakeholder Customers - consumer


Web panel
Customer survey
Customer ombudsman
Customer panels
Consumer organisations


Digital panel
Quantitative survey (four per year)
Complaints and mediation (case by case)
Qualitative research (various forms)
Dialogue (various forms)


Collaboration, relationship management, dialogue and improved services



Customers - business


Trade associations
Energy cooperatives


Dialogue / relationship management (various forms)


Samenwerking, dialoog, verbeteren dienstverlening



Stakeholder Employees


Employee survey
Employee representation
Young employee network - Tension
Female employee network - Lianne
GBLT network - Pride
Staff Association
WENb employers' association
Trade unions


Quantitative survey (quarterly)
Formal consultation (monthly)
Dialogue / workshops / meetings
Employee association
Employee volunteering
Periodic consultation on compensation & benefits


Participation, dialogue and employee engagement



Shareholders and investors


Provinces and municipalities


General Meeting of Shareholders Shareholders (at least once annually)
Major shareholder consultations (three times a year)
Company visits, management consultation, individual contact
Two-yearly reputation survey
Periodic newsletter


Formal and informal consultation, knowledge and insight into activities


Shareholders and investors


Lenders, investors and credit rating agencies


Periodiek overleg en verslag over financiële prestaties (periodiek)


Accountability and commentary





Central government and European Union


Consultation, collaboration and projects (projects, ad hoc)


Expression of interests and (pro-) active dialogue


Shareholders and investors


Provinces and municipalities


Consultatie, samenwerking, projecten (o.m. IPO en VNG)


Alignment of climate and environmental plans and projects


Shareholders and investors



Both houses of Dutch parliament, ministries, States


Relationship management
Working visits
Pro-active and reactive provision of information
Two-yearly qualitative survey


Provision of information in general
sense and on topical issues


All stakeholders



Netherlands Authority for
Consumers & Markets
Netherlands Authority for the Financial Markets
Dutch Data Protection Authority
EU Regulators


Periodic meetings on current topics
and issues
Standard and ad hoc requests for information


Inform, exchange and explain




State Suerpvision of Mines Dutch Safety Board


Periodic meetings on current topics
and issues
Standard and ad hoc requests for information


Inform, exchange and explain



Energy sector


Energy producers/suppliers
Energy Storage Netherlands
European Distribution System Operators for electricity (Edso)
Flexible power Alliance Network (FAN) Hier opgewekt
Netbeheer Nederland
Employer Association WENb


Board membership (monthly)
Working groups (monthly)
Stichting E-laad (continuous)


Knowledge exchange, partnerships,
representation of interests, cooperation





Contractors and industry
Suppliers of goods and services


Contractors' day (once a year)
Suppliers' days
Theme-based conslutations
SRP consultations
Overleg verantwoord inkopen


Collaboration, relationship management, dialogue



Knowledge institutions


Educational institutions and knowledge organisations
Sustainable Electrical Energy Center of Expertise


Collaboration with Radboud
University Nijmegen, HAN University of Applied Sciences, Regional Training Centres. Universities of Technology in Delft, Eindhoven and Twente.


Knowledge exchange and partnerships





National, regional media


Relationship management
Proactive information provision
Crisis communications
Qualitative survey (every two years)


Information, positioning


All stakeholders

Civil society organisations


Natuur en Milieu
Stichting de Opkikker
Nederland Cares


Consultation and dialogue
about project design, volunteer work (projects, ad hoc)


Facilitate renewable energy supply




Housing associations, developers
and businesses


Discussions, participation in
associations and foundations (frequent)


Participation, dialogue and relationship management



Partner relationships


Amsterdam Economic Board, Economic Board Arnhem Nijmegen
European Energy-Information
Sharing & Analysis Centre
Foundation rural energy services
Global Gasnetwork Initiative
Global Intelligent Utility Network coalition
Global Smart City & Community Coalition
Global Reporting Initiative
Groene Zaak
Kenniskring Amsterdam
Hier Klimaatverbond Nederland
Milieu Centraal
MVO Nederland
Nederlandse vereniging duurzame energie
Open compliance and ethics
Smart Energy Collective
Stichting de Energiebank
Stichting USEF
The Open Global Data
Management Community
Vereniging Eigen Huis
Vereniging Nederlandse Gemeenten
Woman Capital
World Economic Forum


Board membership, meetings,
sponsoring, strategic partnerships


Collaboration with knowledge
institutions, businesses and authorities, sustainability promotion, new models for innovation and societal development



Stakeholder information and the annual report

Social trends and stakeholder dialogues form the basis for the identification of the most important themes we report on. In 2016, we entered into a dialogue about this with our stakeholders.

In addition, we requested our stakeholders to indicate the themes they wanted us to address in this report. Our stakeholders assessed the impact of social and other themes for the organisation in a quantitative materiality test. In 2016, we recalibrated the materiality of the themes based on qualitative stakeholder information.

Stakeholders tend to select themes that have a bearing on our operational activities. These include safe working practices, security of supply and employee training & development. In addition, they opt for themes enabling Alliander to distinguish itself in the future, such as the energy transition, energy saving and innovation. These outcomes were also discussed in the Management Board, which concluded that the topics indicated by the stakeholders are largely consistent with the efforts Alliander is undertaking on behalf of its stakeholders. A stakeholder panel is actively involved in determining the contents of the Annual Report and shared its impressions of the draft Annual Report 2016 directly with the Management Board.