Annual Report 2016

Onze publicaties

Customers

Our customers count on us for a flawless energy supply. To make a cup of coffee, shop online and travel safely. And when they generate their own energy, they still want the reassurance of a reliable infrastructure with a good service.

Lees meer

Onze publicaties

Annual Report 2016

Our customers and the energy transition

Energy must be available anywhere and anytime. And it must be accessible to everyone on equal terms. This is what we stand for.

Lees meer

Onze publicaties

Annual Report 2016

Pillar 1: support customers in making choices

Customers are gaining more and more influence over the energy system. By far the largest number of our customers still purchase gas and electricity.

Lees meer

Onze publicaties

Annual Report 2016

Pillar 2: new open networks

Depending on customer demand, alternative infrastructures may be more efficient than traditional networks. Alliander is investing in the development of alternative energy networks, such as heating networks and e-charging infrastructure.

Lees meer

Onze publicaties

Annual Report 2016

Pillar 3: digitisation

Advancing ICT is rapidly unlocking new digital opportunities for managing our networks.

Lees meer

Onze publicaties

Annual Report 2016

Pillar 4: excellent network management is the basis

Our energy networks are among the most reliable in the world and we will ensure they remain so in the future. Thanks to efficient management and economies of scale, we are keeping the existing networks affordable.

Lees meer

Onze publicaties

Annual Report 2016

Customer satisfaction

The satisfaction of our customers is largely determined by the convenience we offer. Our customer satisfaction scores in 2016 were 90% for the consumer market and 83% for the business market - in both cases a slight fall compared to 2015.

Lees meer

Onze publicaties

Annual Report 2016

Employees

Alliander employs about 7,150 people. Together they secure a reliable energy supply. We offer them a safe and healthy working environment that they can be proud of.

Lees meer

Onze publicaties

Annual Report 2016

Safe working practices

In February, a colleague at Liandon died after an accident during voltage transformer measurements at the substation in Elst. This made a deep impression throughout the company.

Lees meer

Onze publicaties

Annual Report 2016

Fit and healthy employees

Alliander is committed to long-term employability. The challenge is to ensure that our employees remain sufficiently fit, motivated and skilled for their work, both now and in the future.

Lees meer