Our customers count on us for a flawless energy supply. To make a cup of coffee, shop online and travel safely. And when they generate their own energy, they still want the reassurance of a reliable infrastructure with a good service.

This chapter is about what we do for the customer stakeholder group. Our customers identified the following subjects as most important to read about in the annual report: energy transition, energy generation and storage, infrastructure safety, reliability of supply, innovation, tariffs, smart networks and customer satisfaction. All these subjects are covered in this section of the annual report.

Customer satisfaction

Outperform a benchmark of Dutch network operators
97 %
89 %

Electricity outage duration

21.0 minutes
23.3 minutes

Digitisation programmes

95 % minimum
8 %

Realisation of smart meter deadline

424,000 minimum

Postcode areas with > 5 interruptions

16 maximum

Top risk-mitigating projects

90 % minimum
48 %