Customers
Our customers count on us for a flawless energy supply. To make a cup of coffee, shop online and travel safely. And when they generate their own energy, they still want the reassurance of a reliable infrastructure with a good service.
This chapter is about what we do for the customer stakeholder group. Our customers identified the following subjects as most important to read about in the annual report: energy transition, energy generation and storage, infrastructure safety, reliability of supply, innovation, tariffs, smart networks and customer satisfaction. All these subjects are covered in this section of the annual report.
Customer satisfaction
Outperform a benchmark of Dutch network operators
97
%
89
%
Electricity outage duration
21.0
minutes
23.3
minutes
Digitisation programmes
95
% minimum
8
%
Realisation of smart meter deadline
424,000
minimum
428,000
Postcode areas with > 5 interruptions
16
maximum
17
Top risk-mitigating projects
90
% minimum
48
%