GRI Index

Unless otherwise stated we are using the GRI Standards as set out in the version published in 2016.

GRI Standards number	Description	Reference	Omission
GENERAL DISCLOSURES
ORGANISATIONAL PROFILE
102-1	Name of reporting organisation	About this report
102-2	Primary brands, products and/or services	Company profile- How we are organised
102-3	Location of headquarters	Utrechtseweg 68, 6812 AH Arnhem, The Netherlands
102-4	Number of countries where the organisation operates (insofar as relevant to sustainability topics)	Company profile - How we are organised
102-5	Nature of ownership and legal form	Corporate Governance - Corporate governance structure in outline
102-6	Markets served (geographic breakdown, sectors served and types of customer)	Company profile - How we are organised
102-7	Organisation scale	Company profile- 2017 in figures
102-8	Total number of employees by type of employment contract	Our results in 2017 - Employees - Composition of our organisation Other information - Other non-financial information	Not applicable: The information concerns the activities in the Netherlands, a breakdown by region is not material. The nature of the activities leads to continuity in the employee base, there are no major fluctuations in the employee base. The share of external employees in our core activities is also not material. Not available: The data by type of employment contract is not available. The intention is to disclose this information in the coming years.
102-9	Organisation's value and supply chain	Company profile - Our role in the energy chain Company profile - Our impact and value creation
102-10	Significant changes during the reporting period regarding the organisation's size, structure, ownership or its supply chain	In 2017, there were no significant changes regarding the organisation's size, structure, ownership or its supply chain.
102-11	Adoption of the precautionary principle	Company profile - Risks - Risk management The risk management department forms part of the Corporate Governance structure of Alliander; in addition, risk management is applied within the operational processes.
102-12	Externally developed economic, environmental and social charters, principles, or other initiatives to which the organisation subscribes or which it endorses	Other information - Interaction with stakeholders
102-13	List of memberships of associations and national or international advocacy organisations	Other information - Interaction with stakeholders
STRATEGY
102-14	Statement from the most senior decision-maker	Our story in 2017 Company profile - Trends and market developments Company profile - Sustainable development goals
102-15	Description of key impacts, risks, and opportunities	Our story in 2017 About this report - Materiality Company profile - Trends and market developments Company profile - Sustainable development goals Our result in 2017 - What have we learned?
ETHICS AND INTEGRITY
102-16	Organisation’s values, principles, standards and norms of behaviour such as codes of conduct and codes of ethics	Corporate governance - Code of Conduct, integrity policy and complaints policies
102-17	Internal and external mechanisms for ethical behaviour, and matters related to integrity, such as helplines or advice lines	Corporate governance - Code of Conduct, integrity policy and complaints policies
	Internal and external mechanisms for reporting concerns about unethical or unlawful behaviour, and matters related to integrity, such as escalation through line management, whistleblowing mechanisms or hotlines	Corporate governance - Code of Conduct, integrity policy and complaints policies
GOVERNANCE
102-18	Governance structure	Corporate governance - Corporate governance structure in outline
102-19	The process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees	Corporate governance - The Supervisory Board Other information - Other non-financial information
102-20	Responsibility for economic, environmental and social topics at executive level and/or post holders reporting directly to the highest governance body	Other information - Other non-financial information
102-21	Process for consultation between stakeholders and the highest governance body on economic, environmental and social topics	Other information - Materiality test Corporate governance - Corporate governance Other information - Other non-financial information
102-22	Composition of the highest governance body	Corporate governance - Report of the Supervisory Board Corporate governance - Members of the Supervisory Board/Management Board Corporate governance - Corporate governance structure By-Laws of the Supervisory Board
102-23	Role of the chairman of the highest governance body	Corporate governance - Members of the Management Board Corporate governance - Members of the Supervisory Board
102-24	Process for determining the qualifications and expertise of the highest governance body members and the criteria for nomination	Corporate governance - Report of the Supervisory Board - Profile, competences and diversity
102-25	Processes for the highest governance body to ensure conflicts of interest are avoided and managed	Corporate governance - Integrity
102-26	Highest governance body’s role in determining the mission and vision, values and strategy related to economic, environmental and social impacts	Company profile - Our strategy Company profile - Objectives and results
102-27	Measures taken to develop and enhance the highest governance body's collective knowledge of economic, environmental and social topics	Other information - Interaction with stakeholders Report of the Supervisory Board - Quality assurance and supervision
102-28	Process for evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics and actions taken in response to this evaluation	Other information - Materiality test Other information - Other non-financial information Report of the Supervisory Board - Quality assurance and supervision
102-29	Highest governance body’s role in the identification and management of economic, environmental and social impacts, risks, and opportunities	Company profile - Risks
102-30	Highest governance body’s role in reviewing the effectiveness of the organisation’s risk management processes for economic, environmental and social topics	Corporate governance Company profile - Risks - Risk management
102-31	Highest governance body's evaluation of the economic, ecological and social issues	Corporate governance - Risk management https://www.alliander.com/nl/over-alliander/corporate-governance/risicomanagement
102-32	The highest committee or position that formally reviews and approves the organisation’s sustainability report and ensures that all material aspects are covered	Other information - Materiality test Corporate governance - Internal audit
102-33	Process for communicating critical concerns to the highest governance body	Corporate Governance - Corporate governance structure in outline Corporate Governance - Report of the Supervisory Board - Relationship with shareholders https://www.alliander.com/nl/over-alliander/corporate-governance/klokkenluidersregeling
102-34	Nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them	Corporate governance - Report of the Supervisory Board - Reporting of Supervisory Board committees Corporate Governance - Report of the Supervisory Board - Realisation of corporate objectives Corporate Governance - Integrity and Complaints policies
102-35	Remuneration policies for the highest governance body and senior executives	Corporate governance - Remuneration report- Remuneration policy for the Management Board
102-36	Process for determining remuneration	Corporate governance - Remuneration report- Remuneration policy for the Management Board
102-37	Process for ensuring that stakeholders' views are taken into account regarding remuneration	Corporate governance - Remuneration report- Remuneration policy for the Management Board
102-38	Ratio of the annual total compensation for the organisation’s highest-paid individual in each country of significant operations to the median annual total compensation for all employees	Corporate governance - Remuneration report- Remuneration policy for the Management Board
102-39	Ratio of percentage increase in annual total compensation for the organisation’s highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees	Our results in 2017 - Employees, compensation ratio	Information is not fully available: the intention is to disclose the other indicators in 2019.
STAKEHOLDER ENGAGEMENT
102-40	List of engaged stakeholders	Other information - Interaction with stakeholders Other information - Materiality test
102-41	Percentage of employees covered by collective labour agreement	Our results in 2017 - Employees - Alliander as employer
102-42	Basis for identification and selection of stakeholders	Other information - Interaction with stakeholders Other information - Materiality test
102-43	Approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group	Other information - Interaction with stakeholders Other information - Materiality test
102-44	Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting	Our story in 2017 - Our journey towards a sustainable energy system Customers - Our customers and the energy transition Other information - Interaction with stakeholders Other information - Materiality test About Alliander - Our strategy Company profile - Trends and market developments Other information - Opinion of the Alliander stakeholder panel
REPORTING
102-45	List of entities included in the organisation’s consolidated financial statements or equivalent documents. Entities included in the consolidated financial statements that are not covered by the report.	About this report Financial Statements - Notes to the consolidated financial statements Financial statements - Important subsidiaries and other participations
102-46	Process for defining the report content	Other information - Interaction with stakeholders Other information - Materiality test Company profile - Our Impact
102-47	List of all the material aspects identified in the process for defining report content	Other information - Materiality test
102-48	Report the effect of any restatements of information provided in previous reports, and the reasons for such restatements	The CO2 KPI has been adjusted. A change in the estimation method has led to a change in the total CO2 figure. The actual figures for 2016 are applied now that these are known.
102-49	Changes compared to previous reporting periods	Other information - Interaction with stakeholders Other information - Materiality test Consolidated financial statements - Consolidated financial statements
102-50	Reporting period to which disclosed information relates	About this report
102-51	Date of most recent previous report	Other information - Other non-financial information - Data
102-52	Reporting cycle	About this report
102-53	Provide the contact point for questions regarding the report or its contents	Other information - Stakeholder panel
102-54	The ‘in accordance’ option the organisation has chosen	About this report - Materiality Independent Assurance Report
102-55	GRI Content Index
102-56	Reference to the external assurance report	Independent Assurance Report
	Report the organization’s policy and current practice with regard to seeking external assurance for the report	Other information - Other non-financial information - Data
TOPIC SPECIFIC DISCLOSURES 2016
MATERIAL TOPICS REPORTED ACCORDING TO GRI STANDARDS
ECONOMIC PERFORMANCE
103-1/2/3	Management approach	About this report - Materiality comments on theme 9 Objectives and results - Shareholders and investors Shareholders and investors
201-1	Direct economic value generated and distributed	Financial statements Our results - Shareholders and investors - Alliander's tax matters
201-2	Financial implications and other risks and opportunities for the organisation's activities arising from climate change	Our story in 2017 - Sustainable energy system Our results - Our sustainability performance - Climate risks and adaptation Other information - SWOT analysis	Information not available: Explicit information about the financial impact is not available. We are going to explore how we can meet this indicator in the future.
201-3	Cover of the organisation's social security and pension obligations	Financial Statements - Note 51 Employee benefit expense
201-4	Significant financial assistance received from government	Other information - Other non-financial information - Data
CORPORATE GOVERANCE AND BUSINESS ETHICS
103-1/2/3	Management approach	About this report - Materiality comments on theme 15 Corporate Governance
205-1	Section on business units with analysis of corruption risks		Information not available: As Alliander started reporting on corruption effective from this year, the requested indicators are not available. Our aim is to include these indicators in the coming years.
205-2	Communication and training on risks and approach to corruption risks		Information not available: As Alliander started reporting on corruption effective from this year, the requested indicators are not available. Our aim is to include these indicators in the coming years.
205-3	Number of corruption and bribery incidents and measures	Corporate governance - Code of Conduct - Complaints policies Other information - Other non-financial information - Data
206-1	Total number of legal cases regarding market access and their outcomes	Corporate governance - Code of Conduct - Guideline for the Prevention of Market Abuse	Information confidential
ENERGY, CO₂ AND CLIMATE CHANGE
103-1/2/3	Management approach	About this report - Materiality comments on theme 12 Our results - Shareholders and investors - Our sustainability performance Objectives and results - Shareholders and investors Other information - Other non-financial information
302-1	Energy consumption within the organisation	Our results - Shareholders and investors - Our sustainability performance Other information - Other non-financial information - Data
302-2	Energy consumption outside of the organisation	Our results - Shareholders and investors - Our sustainability performance Our CO₂ emissions in 2017 (illustration) Other information - Other non-financial information - Data
302-3	Energy intensity	Other information - Other non-financial information - Data
302-4	Reduction of energy consumption	Our results: Shareholders and investors - Our sustainability performance Other information - Other non-financial information - Data
302-5	Reductions in energy requirements of products and services	Other information - Other non-financial information - Data
305-1	Direct GHG emissions (scope 1)	Our results - Shareholders and investors - Our sustainability performance Other information - Other non-financial information - Data
305-2	Energy indirect GHG emissions (scope 2)	Our results - Shareholders and investors - Our sustainability performance Other information - Other non-financial information -Data
305-3	Other indirect GHG emissions (scope 3)	Our results - Shareholders and investors - Our sustainability performance Other information - Other non-financial information - Data
305-4	GHG emissions intensity	Our results - Shareholders and investors - Our sustainability performance Other information - Other non-financial information - Data
305-5	Reduction of GHG emissions	Our results - Shareholders and investors - Our sustainability performance Other information - Other non-financial information - Data
305-6	Emissions of ozone depleting substances (ODS)		Not applicable: Alliander is not involved in the production, import or export of ozone depleting substances. Alliander makes no use of such substances and has no intention of using these in the future.
305-7	NOx, SOx and other significant air emissions		Information not available: Due to the limited materiality, this specific indicator is not available.
HEALTH & SAFETY
103-1/2/3	Management approach	About this report - Materiality comments on theme 2 Company profile - Risks Our results in 2017 - Employees - Safe working practices Objectives and results - Safety Employees - Safe working practices
403-1	Percentage of the total number of employees represented in formal health & safety committees of the employer and employee	Corporate Governance Our results in 2017 - Employees - Safety Other information - Other non-financial information
403-2	Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities, by region and gender	Our results in 2017 - Employees - Safe working practices Other information - Other non-financial information	Not fully available: Alliander is not yet able to break down its absenteeism data by gender, but has the ambition to be able to report this in the future.
403-3	Workers with high incidence or high risk of diseases related to their occupation	Company profile - Objectives and results - LTIF and absenteeism
403-4	Health and safety topics covered in formal agreements with trade unions	Employees - Fit and healthy employees Collective labour agreement for network companies
SAFE INFRASTRUCTURE
103-1/2/3	Management approach	About this report - Materiality comments on theme 7
EU 21	Emergency plans and repair of damage	Customers - Pillar 4: excellent network management is the basis
EU 25	Accidents and health complaints of citizens in relation to operating assets	Customers - Pillar 4: excellent network management is the basis Other information - Other non-financial information - Data
TRAINING AND DEVELOPMENT
103-1/2/3	Management approach	About this report - Materiality comments on theme 10 Our results in 2017 - Employees - Training & Development
404-1	Average hours of training per year per employee by gender and employee category		Not available: The information is not available by hour. Alliander does not use this as a KPI. Reported as training costs in relation to the salary costs. 2017: 3.35%
404-2	Programmes for skill management and lifelong learning that support the continued employability of employees and assist them in managing career endings	Our results in 2017 - Employees - Training & Development Our results in 2017 - Employees - Finding work via step2work
404-3	Percentage of employees receiving regular performance and career development reviews, by gender and employee category	Every year, all managers and employees (100%) jointly discuss the individual performance and development. (Include sentence in the annual report)
TRANSPARENCY
103-1/2/3	Management approach	About this report - Materiality comments on theme 8 About this report -Transparency
415-1	Total value of political contributions by country and recipient/beneficiary		Not applicable: Alliander has no financial relationship with political parties.
INVESTMENT POLICY
103-1/2/3	Management approach	About this report - Materiality comments on theme 13 Our results in 2017 - Shareholders and investor - Investment policy
EU 6	Capacity planning aimed at short- and long-term electricity availability and reliability	Our story in 2017 Company profile - What we see around us Company profile - Risks Our results in 2017 - Customers - Pillar 2: new open networks
INNOVATION
103-1/2/3	Management approach and material aspects	About this report - Materiality comments on theme 3
EU 8	Research and Development	Our results - Customers - Our customers and the energy transition
RELIABILITY OF SUPPLY
103-1/2/3	Management approach	About this report - Materiality comments on theme 1 Our results in 2017 - Customers - Reliability of supply of the energy networks
EU 28	Frequency of power interruption	Other information - Other non-financial information
EU 29	Power interruption duration	Other information - Other non-financial information
TOPIC SPECIFIC DISCLOSURES 2016
MATERIAL TOPICS PARTIALLY REPORTED ACCORDING TO GRI STANDARDS
SUPPLY CHAIN RESPONSIBILITY
103-1/2/3	Management approach	About this report - Materiality comments on theme 14 Our results in 2017 - Shareholders and investors - Supply chain responsibility actions with partners
414-1	Percentage of new suppliers screened for 'labour practices' criteria	Our results in 2017 - Shareholders and investors - Our sustainability performance - Supply chain responsibility actions with partners
414-2	Significant actual and potential negative impacts for labour practices in the supply chain and actions taken	Our results in 2017 - Shareholders and investors - Our sustainability performance - Supply chain responsibility actions with partners https://www.alliander.com/nl/over-alliander/leveranciers-0
EU 18	Employees of (sub-) contractors with relevant health & safety training	Other information - Other non-financial information
EU 16	Health & Safety policy and conditions for employees and (sub-)contractors	Our results in 2017 - Shareholders and investors - Our sustainability performance Our results in 2017 - Employees - Safe working practices - Safety in the supply chain Our results in 2017 - Employees - Training & Development
Alliander indicator	Percentage of procurement based on Alliander's Socially Responsible Procurement (SRP) guidelines, in % euros	Our results in 2017 - Shareholders and investors - Our sustainability performance - Sustainable relationship with our suppliers
MATERIAL TOPICS REPORTED ACCORDING TO BUSINESS INDICATORS
CUSTOMER SATISFACTION
103-1/2/3	Management approach	About this report - Materiality comments on theme 11 Company profile - Objectives and results Our results in 2017 - Customers - Customer satisfaction
Alliander indicator	Customer satisfaction	Our results in 2017 - Customer satisfaction What have we learned?
REGULATION AND TARIFFS
103-1/2/3	Management approach	About this report - Materiality comments on theme 6 Company profile - Risks Our results in 2017 - Network operation tariffs
SMART NETWORKS AND DATA TECHNOLOGY
103-1/2/3	Management approach	About this report - Materiality comments on theme 5 Company profile - Objectives and results Our results in 2017 - Customers - Pillar 3: digitisation
Alliander indicator	Digitisation of networks	Company profile - Objectives and results
Alliander indicator	Length of fibre optic infrastructure	Other information - Other non-financial information
ROLE IN ENERGY GENERATION
103-1/2/3	Management approach	About this report - Materiality comments on theme 4 Our results - Shareholders and investors - Climate-neutral operations by 2023
Alliander indicator	Renewable energy feed-in	Our results - Customers - Our customers and the energy transition - Pillar 1
ADDITIONAL INFORMATON
ELECTRIC UTILITIES SECTOR SUPPLEMENT INDICATORS
CATEGORY:
ASPECT	Organisational profile
EU 3	Customer connections	Company profile - How we are organised
EU 4	Transport and distribution lines	Company profile - How we are organised
CATEGORY:	Economic aspects
ASPECT	Economic KPIs
EU 12	Efficiency of transport and distribution	Other information - Other non-financial information - Data
CATEGORY:	Social aspects
ASPECT	Labour practices and conditions
EU 14	Knowledge and competence management	Our results in 2017 - Employees - Training & Development
EU 15	Percentage of employees eligible for pension scheme in 5 and 10 years' time by job grade and region	Other information - Other non-financial information - Data
EU 17	Total labour volume at (sub-)contractors		Information not available
ASPECT	Society
EU 19	Participative decision-making and stakeholder participation and outcomes	About this report - Stakeholder dialogue is the basis Other information - Interaction with stakeholders Other information - Materiality test
EU 20	Schemes for involuntary home relocations, business relocations, expropriation		Not applicable
EU 21	Emergency plans and repair of damage	Our results - Customers - Our customers and the energy transition - Pillar 4
EU 22	Number of people involved in expropriation/compulsory home relocation		Information not available
ASPECT	Product responsibility
EU 23	Measures to support access to and promote safe energy usage	Our results - Customers - Our customers and the energy transition - Pillar 4
EU 24	Programmes aimed at improving and maintaining access to electricity for vulnerable groups		Information not available
EU 26	Unconnected part of population in network operator's concession area		Not applicable: There is a statutory obligation to provide connections to the electricity network.
EU 27	Number and duration of disconnections due to payment arrears		Information partly available: Reasons for disconnections are not given in the data communications from supplier to the network operator. Total for 2017: 4805.
ADDITIONAL INDICATORS ALLIANDER
CATEGORY:	Other company-related information
306-2	Total weight of waste by type and disposal	Other information - Other non-financial information - Data
307-1	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations	Other information - Other non-financial information - Data
404-1	Total number and rate of employee turnover by age group and gender	Other information - Other non-financial information - Data
419-1	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations	Other information - Other non-financial information - Data
405-1	Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity	Other information - Other non-financial information - Data
419-1	Monetary value of significant fines for non-compliance with laws and regulations governing the provision and use of products and services	Other information - Other non-financial information - Data
Alliander indicator	Number of employees at a distance from the labour market	Company profile - Objectives and results
Alliander indicator	Number of postcode areas with more than five interruptions per year	Company profile - Objectives and results
Alliander indicator	Alliander Foundation	Our results - Employees - Employee satisfaction
Alliander indicator	Employee survey	Our results - Employees - Employee satisfaction

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Five-year summary

Definitions & abbreviations