Interaction with stakeholders
Based on high-impact themes, we regularly seek to identify suitable parties for Alliander’s dialogue. Engagement, size, willingness to enter into dialogue and expertise are crucial considerations in this respect. We aim to find a common approach to issues, create support for initiatives, build trust and devise solutions with added value. Both for the short and long term. We maintain a daily dialogue with our customers about their energy demands, with our shareholders about promoting sustainable solutions, and with our employees about being an employer of choice. Together with all our stakeholders, we are moving forward towards the energy supply of the future.
The Alliander stakeholder model comprises three stakeholder groups. A distinction is made between:
key stakeholders: customers, employees and shareholders & investors;
other stakeholders such as: suppliers, knowledge institutions, regulators and civil society organisations.
Contacts
We conduct the dialogue with stakeholders on both an ad hoc and a structured basis. This includes the organisation of customer panels and shareholder consultations as well as meetings with the Works Council. Supplier days, knowledge and partner meetings and participation in network organisations are important forms of contact with stakeholders. We are in regular contact with politicians in the Netherlands and at the European institutions, and we also liaise with regulators. In 2016, the Management Board embarked on a tour of all municipalities and provinces in our service area in order to engage in a dialogue about the challenges of our energy system of the future. We spoke with many local government representatives to discuss ambitions and choices in the light of climate objectives and the energy transition.
Interaction with stakeholders
Stakeholders | Organisation or platform | Type of interaction | Items for discussion | Reference | ||||
Customers - consumer market | Customer contact web panel | Digital panel | Collaboration, relationship management, dialogue and improved service | |||||
Customers - business market | Trade associations | Dialogue and relationship management (incl. VEMW, Uneto VNI, Bouwend Nederland, VNO NCW) | Collaboration, dialogue, improved service | |||||
Employees | Employee survey | Quantitative survey | Participation, dialogue, employee engagement and initiatives, formal consultation on compensation & benefits | |||||
Shareholders and Investors | Provinces and municipalities | General Meeting of Shareholders (at least once annually) | Formal and informal consultation, knowledge and insight into activities | |||||
Lenders, investors and credit rating agencies | Periodic consultation and reporting on financial results | Accountability and commentary | ||||||
Social stakeholders | Central government and European Union | Consultation, participation, viewpoints (projects, ad hoc) | Advocacy and (pro-)active dialogue | |||||
Provinces and municipalities | Consultation, collaboration, projects (incl. IPO and VNG) | Alignment of climate and environmental plans and projects | ||||||
Politics | Both houses of Dutch parliament, States General, ministries | Relationship management, working visits, pro-active and reactive provision of information. Two-yearly qualitative survey | Provision of information in general sense and on specific topics | |||||
Regulators | Netherlands Authority for Consumers & Markets | Periodic meetings on current topics and issues Standard and ad hoc information requests | Inform, exchange and explain | |||||
State Supervision of Mines Dutch Safety Board | Periodic meetings on current topics and issues Standard and ad hoc information requests | Inform, exchange and explain | ||||||
Energy sector | Cedec, Cogen | Board membership (monthly) | Knowledge exchange, partnerships, representation of interests, cooperation | |||||
Suppliers | Contractors and industry | Contractors' day | Collaboration, | |||||
Knowledge institutions | Educational institutions and knowledge organisations | Collaboration with Radboud University Nijmegen, HAN University of Applied Sciences, Regional Training Centres. Universities of Technology in Delft, Eindhoven and Twente. | Knowledge exchange and partnerships | |||||
Media | National and regional media | Relationship management, proactive provision of information, crisis communications. Qualitative survey (every two years). | Information, positioning | |||||
Civil society organisations | Natuur en Milieu | Consultation and dialogue about project design, volunteer work (projects, ad hoc) | Facilitate renewable energy supply | |||||
Housing associations, property developers and businesses | Discussions, participation in associations and foundations (frequent) | Participation, | ||||||
Partnerships | Amsterdam Economic Board, Arnhem-Nijmegen Economic Board | Board membership, meetings, sponsoring, strategic partnerships | Collaboration with knowledge institutions, businesses and authorities, sustainability promotion, new models for innovation and societal development |