Connectivity matrix
In the connectivity matrix, we show how the elements like value, material issues, indicators, objectives and results, strategy, and the contribution to the Sustainable Development Goals are connected.
High degree of energy reliability for our network at low costs in our service area | ||||||||||||
Material issues | Indicators | Performance in 2020 | Performance in 2021 | Objective for 2021 | Long-term goal | Contribution to SDG | ||||||
Reliability of supply | Electricity outage duration in minutes1 | 23.2 | 20.9 | 23 | Having a high reliability of supply | SDG 7.1 | ||||||
Gas outage duration in seconds | 83 | 44 | SDG 7.1 | |||||||||
Number of repeat outages concerning unique cable numbers with more than five interruptions | 17 | 22 | 17 | The number of unique cable numbers with more than five interruptions will remain at 17 or lower in the coming years. | SDG 7.1 | |||||||
Access to energy | Number of customer connections | 5.8 million | 5.8 million | None | Customers have access to the energy supply on equal terms. | SDG 7.1 | ||||||
Satisfied customers | Customer convenience based on Net Effort Score (NES) | Consumer: 54% Business: 35% | Consumer: 51% Business: 38% | Consumer: 53% | Increase in customer convenience for consumers and business market over the coming years. | SDG 9.1 | ||||||
Data-driven network operator | Number of Smart Cable Guard systems added to the medium-voltage network | 741 | 618 | 650 | Further roll-out of Smart Cable Guard as an advanced malfunction detector to prevent and shorten outages in the electricity grid. | SDG 9.1 | ||||||
A creditworthy company with a solid return | ||||||||||||
Material issues | Indicators | Performance in 2020 | Performance in 2021 | Objective for 2021 | Long-term goal | Contribution to SDG | ||||||
Responsible | Credit rating | S&P A+/A-1/stable outlook | S&P A+1/A-1/stable outlook | Credit rating: | Remaining a creditworthy company Continuously outperform the sector in terms of costs and operational excellence. Solid profits within the boundaries of what is permitted in the regulated domain. | SDG 9.1 | ||||||
FFO/net debt | 24.1% | 25.8% | FFO/net debt: | SDG 9.1 | ||||||||
Interest cover | 14.2 | 17.2 | Interest coverage: | SDG 9.1 | ||||||||
Net debt/(net debt + equity) | 38.7% | 36.7% | Net debt/ (net debt + equity): | SDG 9.1 | ||||||||
Solvency ratio | 53.1% | 53.8% | Solvency ratio: | SDG 9.1 | ||||||||
Making the energy supply and our organisation sustainable | ||||||||||||
Material issues | Indicators | Performance in 2020 | Performance in 2021 | Objective for 2021 | Long-term goal | Contribution to SDG | ||||||
Facilitation of energy transition | Number of feed-in installations at our customers | 494,000 | 618,000 | The capacity to connect all new locally generated energy in our areas. | Having the capacity each year to connect all new locally generated energy in our areas. | SDG 7.2 and SDG 11.3 | ||||||
Climate change, energy consumption and CO2 emissions | Net CO2emissions in kilotons | 1763 | 115 | 150 | Having climate-neutral operations by 2023. | SDG 7.2, SDG 11.3 and SDG 13.3 | ||||||
Corporate social responsibility in the supply chain | Primary assets procured on a circular basis as percentage of total1 | 23% | 27%4 | 45% | An annual improvement in our Circular Procurement performance.5 | SDG 12.5 | ||||||
Facilitation of energy transition | Investments in the networks in millions of euros | 890 | 1,014 | 992 | In long term, annual investments of more than €1,000 million. | SDG 7.1 and SDG 9.1 | ||||||
A safe energy network and a safe work and data environment for our customers, suppliers and employees | ||||||||||||
Material issues | Indicators | Performance in 2020 | Performance in 2021 | Objective for 2021 | Long-term goal | Contribution to SDG | ||||||
Safe working practices and safe infrastructure | Lost Time Injury Frequency (LTIF)1 | 1.8 | 2.6 | - 1 | Safety is key to our operations. We create a proactive safety culture. | SDG 8.8 | ||||||
Data security, privacy, and cybersecurity | Number of identified data breaches reported to Dutch Data Protection Authority | 66 | 127 | 0 | No substantiated complaints received regarding breaches of customers’ privacy and/or data. | SDG 9.1 | ||||||
An attractive, inclusive employer offering equal opportunities for all | ||||||||||||
Material issues | Indicators | Performance in 2020 | Performance in 2021 | Objective for 2021 | Long-term goal | Contribution to SDG | ||||||
Safe working practices and safe infrastructure | Number of employees on sick leave due to an accident | 21 | 32 | 0 | Safety is key to our operations. We create a proactive safety culture. | SDG 8.8 | ||||||
Attracting and developing talent | Training costs as percentage of total wage bill | 2.4% | 2.8% | 3.0% | 3.0% | SDG 8.5 | ||||||
Number of apprenticeships offered to employees with poor employment prospects1 | 108 | 778 | 107 | We offer long-term work to people with poor employment prospects who meet the criteria of the Dutch Labour Participation Act. In addition, we offer work experience placements, internships and other learning experiences for a broad target group. By 2024, we will meet the requirements of the Dutch Labour Participation Quota Act. | SDG 8.5 | |||||||
Organisational capacity for change | Pace of achieving OGSM9 | OGSM starting phase | OGSM starting phase | 1Alliander strategy set | We work with focus, set priorities, and adapt our organisation to changing needs and circumstances as and when necessary. | SDG 8.5 | ||||||
Corporate governance and business ethics | Number of employees confronted with measures relating to corruption/fraud | 4 | 5 | Employees comply with Alliander’s internal Code of Conduct | None. | SDG 8.8 | ||||||
Number of reported cases of undesirable behaviour (including discrimination) by employees | 33 | 33 | Employees comply with Alliander’s internal Code of Conduct | Employees comply with Alliander’s internal Code of Conduct | SDG 8.8 | |||||||
Women in managerial positions as a % of all managerial positions | 29.0% | 28.1% | 31% | In 2024, at least 33% of our managerial positions will be held by women.10 | SDG 8.5 | |||||||
- 1 For further details, please see our ‘Objectives and results’ table presented previously in this report.
- 2 For further explanation, see Changes in financial policy.
- 3 The net CO2 emissions figure for 2020 has been recalculated using the most recent emission factors (2020).
- 4 The percentage of materials sourced through circular procurement is calculated based on an updated method. The method uses the recycled and recyclable percentages per material type as provided by the supplier. If this percentage is higher than the validated percentage, the validated percentage is used instead. See Supply chain responsibility and circular procurement. When raw material passports are used, the circularly sourced material is assessed at 40% (2020: 44%).
- 5 We will reassess our assumptions regarding recycling and recyclability in 2022, and include input from independent specialists and suppliers. This will affect our long-term objective. We will therefore only be able to give a concrete long-term objective in the next annual report.
- 6 All the data breaches reported to the Dutch Data Protection Authority were situations where the network operators had joint responsibility, given that the breaches concerned centralised processing.
- 7 Seven of the data breaches reported to the Dutch Data Protection Authority were situations where the network operators had joint responsibility, given that the breaches concerned centralised processing.
- 8 The number of employees with poor prospects on the labour market comprises 77 jobs created under the Dutch Participation Act, amounting to 62 FTEs.
- 9 OGSM: Objectives, Goals, Strategies, Measures. Coherent management model for systematically managing based on achievement of the organisation’s strategic objectives. All organisational units are working on this.
- 10 A managerial position is a hierarchical position as a manager or a position with budget responsibility.