GRI Content index

GRI Standards
number

 

Description

 

Reference

 

Omission

GENERAL DISCLOSURES: SRS 102 (2016)*

ORGANISATIONAL PROFILE

102-1

 

Name of reporting organisation

 

Profile of Alliander

  

102-2

 

Primary brands, products and/or services

 

Profile of Alliander - How we are organised

  

102-3

 

Location of headquarters

 

Utrechtseweg 68, 6812 AH, Arnhem, the Netherlands

  

102-4

 

Number of countries where the organisation operates (insofar as relevant to sustainability topics)

 

Profile of Alliander – How we are organised

  

102-5

 

Nature of ownership and legal form

 

Corporate governance: Corporate governance structure in outline

  

102-6

 

Markets served (geographical breakdown, sectors served and types of customer)

 

Profile of Alliander – How we are organised

  

102-7

 

Scale of the organisation

 

Profile of Alliander – 2018 in figures

  

102-8

 

Total number of employees by type of employment contract

 

Our performance in 2018: EmployeesOther non-financial information: Additional information

 

Not applicable:
The information concerns the activities in the Netherlands; a breakdown by region is not material The nature of the activities leads to continuity in the employee base; there are no major fluctuations in the employee base

Not available:
The gender breakdown by type of employment contract is not available. The share of external hires in our core activities is 25%; the nature of their work has not been specified. We plan to disclose this information in our next annual report.

102-9

 

Organisation's supply chain

 

Profile of Alliander – Our role in the energy chainProfile of Alliander – Our impact and value creation

  

102-10

 

Significant changes during the reporting period regarding the organisation's size, structure, ownership or its supply chain

 

Profile of Alliander – How we are organised Our sustainability performance - A sustainable relationship with our suppliers

  

102-11

 

Adoption of the precautionary principle

 

Profile of Alliander: Risks

The risk management department forms part of the corporate governance structure of Alliander; in addition, risk management is applied within the operational processes.

  

102-12

 

Externally developed economic, environmental and social charters, principles, or other initiatives to which the organisation subscribes or which it endorses

 

Other information – Interaction with stakeholders

  

102-13

 

Memberships of associations and national or international advocacy organisations

 

Other information – Interaction with stakeholders

  

STRATEGY

102-14

 

Statement from the most senior decision-maker of the organisation

 

Our story in 2018Profile of Alliander – Trends and market developmentsProfile of Alliander – Sustainable Development Goals

  

102-15

 

Description of key impacts, risks, and opportunities

 

Our story in 2018About this report: MaterialityProfile of Alliander: Trends and market developmentsProfile of Alliander: Sustainable Development GoalsOur performance in 2018: what have we learned?

  

ETHICS AND INTEGRITY

102-16

 

Organisation’s values, principles, standards and norms of behaviour such as codes of conduct and codes of ethics

 

Corporate governance: Corporate governance

  

102-17

 

Internal and external mechanisms for ethical behaviour, and matters related to integrity, such as helplines or advice lines

 

Corporate governance: Corporate governance Code of Conduct

  
  

Internal and external mechanisms for reporting concerns about unethical or unlawful behaviour, and matters related to integrity, such as escalation through line management, whistleblowing mechanisms or hotlines

 

Corporate governance: Corporate governance

  

GOVERNANCE

102-18

 

Corporate governance structure

 

Corporate governance: Corporate governance structure in outline

  

102-19

 

The process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees

 

Corporate governance: Report of the Supervisory BoardOther information: Other non-financial information

  

102-20

 

Responsibility for economic, environmental and social topics at executive level and/or post holders reporting directly to the highest governance body

 

Other information: Other non-financial information

  

102-21

 

Process for consultation between stakeholders and the highest governance body on economic, environmental and social topics

 

Other information: Materiality testCorporate governance: Corporate governanceOther information: Other non-financial information

  

102-22

 

Composition of the highest governance body

 

Corporate governance: Report of the Supervisory Board
Corporate governance: Members of the Supervisory Board/Management BoardCorporate Governance: Corporate governance structureBy-Laws of the Supervisory Board

  

102-23

 

Role of the chairman of the highest governance body

 

Corporate governance: Members of the Management BoardCorporate governance: Members of Supervisory Board

  

102-24

 

Process for determining the qualifications and expertise of the highest governance body members and the criteria for nomination

 

Corporate governance: Report of the Supervisory Board – Profile, competences, diversity

  

102-25

 

Processes for the highest governance body to ensure conflicts of interest are avoided and managed

 

Corporate governance: Integrity

  

102-26

 

The highest governance body’s role in determining the mission and vision, values and strategy related to economic, environmental and social impacts

 

Profile of Alliander: Our strategyProfile of Alliander: Objectives & Performance

  

102-27

 

Measures taken to develop and enhance the highest governance body's collective knowledge of economic, environmental and social topics

 

Other information: Interaction with stakeholdersReport of the Supervisory Board: Supervision of quality assurance

  

102-28

 

Process for evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics and actions taken in response to this evaluation

 

Other information: Materiality testOther information: Other non-financial informationReport of the Supervisory Board: Supervision of quality assurance

  

102-29

 

Highest governance body’s role in the identification and management of economic, environmental and social impacts, risks, and opportunities

 

Profile of Alliander: Risks

  

102-30

 

Highest governance body’s role in reviewing the effectiveness of the organisation’s risk management processes for economic, environmental and social topics

 

Corporate governance 
Profile of Alliander: Risks

  

102-31

 

The highest governance body's evaluation of the economic, ecological and social topics

 

Corporate governance: Corporate governance: Risk managementhttps://www.alliander.com/nl/over-alliander/corporate-governance/risicomanagement

  

102-32

 

The highest committee or position that formally reviews and approves the organisation’s sustainability report and ensures that all material aspects are covered

 

Other information: Materiality testCorporate governance: Internal audit

  

102-33

 

Process for communicating critical concerns to the highest governance body

 

Corporate governance, Corporate governance structure in outlineCorporate governance: Report of the Supervisory Board – Relationship with shareholdersWhistleblower policy

  

102-34

 

Nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them

 

Corporate governance: Report of the Supervisory Board – Report of the committees of the Supervisory BoardCorporate governance: Report of the Supervisory Board – Achievement of corporate objectivesCorporate governance: Integrity and complaints policies

 

Not available: the total number of critical concerns

102-35

 

Remuneration policies for the highest governance body and senior executives

 

Corporate governance: Corporate governance – Remuneration Report – Remuneration Policy for the Management Board

  

102-36

 

Process for determining remuneration

 

Corporate governance: Corporate governance – Remuneration Report – Remuneration Policy for the Management Board

  

102-37

 

Process for ensuring that stakeholders' views are taken into account regarding remuneration

 

Corporate governance: Corporate governance – Remuneration Report – Remuneration Policy for the Management Board

  

102-38

 

Ratio of the annual total compensation for the organisation’s highest-paid individual in each country of significant operations to the median annual total compensation for all employees

 

Corporate governance: Corporate governance – Remuneration Report – Remuneration Policy for the Management Board

  

102-39

 

Ratio of percentage increase in annual total compensation for the organisation’s highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees

 

Our performance in 2018: Employee, salary ratio

  

STAKEHOLDER ENGAGEMENT

102-40

 

List of engaged stakeholders

 

Other information – Interaction with stakeholdersOther information - Materiality test

  

102-41

 

Percentage of employees covered by collective labour agreement

 

Our performance in 2018: Employees – Alliander as an employer

  

102-42

 

Basis for identification and selection of stakeholders

 

Other information – Interaction with stakeholdersOther information - Materiality test

  

102-43

 

Approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group

 

Other information – Interaction with stakeholdersOther information - Materiality test

  

102-44

 

Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting

 

Our story in 2018Customers: Objectives and results: Customers Other information: Interaction with stakeholdersOther information: Materiality testAbout Alliander: Our strategyProfile of Alliander: Trends and market developmentsOther information: opinion of the Alliander stakeholder panel

  

REPORTING

102-45

 

List of entities included in the organisation’s consolidated financial statements or equivalent documents, b. Entities included in the consolidated financial statements that are not covered by the report

 

About this reportFinancial statements: Notes to the consolidated financial statementsFinancial statements: Principal subsidiaries and other participations

  

102-46

 

Process for defining the report content

 

Other information: Materiality testOther information: Interaction with stakeholdersProfile of Alliander: Our impacts

  

102-47

 

List all the material aspects identified in the process for defining report content

 

Other information: Materiality test

  

102-48

 

Report the effect of any restatements of information provided in previous reports, and the reasons for such restatements

 

The carbonfigures for 2018 were calculated on the basis of the energy supply mix 2017 and the related carbon coefficients. The Annual Report 2017 data were recalculated on the basis of the actual carbon coefficient for 2017.

  

102-49

 

Changes from previous reporting periods

 

Other information: Materiality testOther information: Interaction with stakeholdersConsolidated financial statements: Consolidated financial statements

  

102-50

 

Reporting period to which disclosed information relates

 

About this report

  

102-51

 

Date of the previous report

 

Other information: Other non-financial information

  

102-52

 

Reporting cycle

 

About this report

  

102-53

 

Provide the contact point for questions regarding the report or its contents

 

Other information: Stakeholder panel

  

102-54

 

The ‘in accordance’ option the organisation has chosen

 

About this report: Material themesIndependent Assurance Report

  

102-55

 

GRI Content Index

    

102-56

 

Reference to the external assurance report

 

Independent Assurance Report

  
  

Report the organisation’s policy and current practice with regard to seeking external assurance for the report

 

Other information: Other non-financial information – data

  

SPECIFIC DISCLOSURES

MATERIAL TOPICS REPORTED BASED ON GRI STANDARDS

ACCESS TO ENERGY

103-1/2/3

 

Management approach

 

About this report: Materiality comments on theme 14

  

EU3

 

Customer connections

 

Profile of Alliander: How we are organised

  

EU26

 

Unconnected part of population in network operator's concession area

   

Not applicable:
There is no statutory obligation to provide connections to the electricity grid

EU27

 

Number and duration of disconnections due to payment arrears

   

Information partly available:
Reasons for disconnections are not given in the data communications from the supplier to the network operator Total number of disconnections 2018: 3,958

CORPORATE GOVERNANCE AND BUSINESS ETHICS

103-1/2/3

 

Management approach

 

About this report: Materiality comments on theme 12Corporate governance

  

205-1

 

Section on business units with analysis of corruption risks

 

Other non-financial data: Other informationCorporate governance: IntegrityReport of the Supervisory Board – Committees – Audit Committee

 

Partly available: part of the requested information relating to risk assessment, number of business units, number and percentage of employees with training is not available. We plan to disclose this information in the next annual report.

205-2

 

Communication and training about risks and response to corruption risks

 

Other non-financial data: Other informationOur performance in 2018 – Employees – Integrity and the Alliander Code of ConductCorporate governance: Integrity – Codes of ConductAbout this report: Materiality comments on theme 12

 

Partly available: part of the requested information relating to risk assessment, number of business units, number and percentage of employees with training is not available. We plan to disclose this information in the next annual report

205-3

 

Number of corruption and bribery incidents and measures

 

Other non-financial data: Other informationCorporate governance: Code of Conduct – Complaints PolicyOther information: Other non-financial information -data

  

206-1

 

Total number of court cases relating to market access and their outcomes

 

Corporate governance: Corporate governance in outlineAbout this report: Materiality comments on theme 12

 

Information confidential

HEALTH & SAFETY

103-1/2/3

 

Management approach

 

About this report: Materiality comments on theme 1Profile of Alliander: risksOur performance in 2018: Employees – Safe working practicesObjectives and results: SafetyEmployees: Safe working practices

  

403-1

 

Percentage of total number of employees represented in formal health and safety committees

 

Corporate governanceOur performance in 2018: Employees: SafetyOur performance in 2018: Employees: Employee participationOther information: Other non-financial information -data

  

403-2

 

Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities, by region and gender

 

Our performance in 2018: Employees: Safe Working PracticesOther information: Other non-financial information

 

Not fully available:
Alliander is not yet able to break down its absenteeism data by gender, but has the ambition to be able to report this in the future. LTIF: Alliander had budgeted for 1.4% on 31 Dec; the actual figure as at 31 Dec was 1.5%.

403-3

 

Workers with high incidence or high risk of diseases related to their occupation

 

Profile of Alliander: Objectives and results: LTIF and absenteeism

 

Not applicable:
The information concerns the activities in the Netherlands; a breakdown by region is not relevant.

Not available:
The information by gender is not available. We plan to disclose this information in our next annual report.

403-4

 

Health and safety topics covered in formal agreements with trade unions

 

Our performance in 2018: Employees – Fit and healthy employeesFormalised in collective labour agreements for network companies

  

SAFE INFRASTRUCTURE

103-1/2/3

 

Management approach

 

About this report: Materiality comments on theme 3

  

EU 25

 

Accidents and health complaints of citizens in relation to operating assets

 

Customer: Pillar 4: excellent network managementOther information: Other non-financial information

  

TRAINING AND DEVELOPMENT

103-1/2/3

 

Management approach

 

About this report: Materiality comments on theme 7Our performance in 2018: Employees: Training and development

  

404-1

 

Average hours of training per year per employee by gender and employee category

 

Our performance in 2018: Alliander as an employer: Training and development

 

Not applicable:
The information is not applicable. Alliander does not use this as a KPI. Reported as training costs in relation to the wagebill. 2018: 3.00%

404-2

 

Programmes for skill management and lifelong learning that support the continued employability of employees and assist them in managing career endings

 

Our performance in 2018: Employees: Training and developmentOur performance in 2018: Employees: Finding work via Step2Work

  

404-3

 

Percentage of employees receiving regular performance and career development reviews, by gender and employee category

 

Every year, all managers and employees jointly discuss the individual performance and development

  

PRIVACY AND SAFETY OF DATA

418

 

Management approach

 

About this report: Materiality comments on theme 15

  

418-1

 

Justified privacy and/or data breach complaints from customers

 

Customer: Strategic pillar 2: new open networks

  

INVESTMENT POLICY

103-1/2/3

 

Management approach

 

About this report: Materiality comments on theme 11Our performance in 2018: Shareholders and investors: Investment policy

  

Alliander indicator

 

Capacity planning aimed at short-term and long-term electricity availability and reliability

 

Our story in 2018Profile of Alliander: What we see around usProfile of Alliander: RisksCustomer: Strategic pillar 2: new open networks

  

INNOVATION

103-1/2/3

 

Management approach and material aspects

 

About this report: Materiality comments on theme 4Our performance in 2018: Shareholders and investors: Climate-neutral operations by 2023

  

Alliander indicator

 

Research and Development

 

Our performance in 2018: Customers

  

RELIABILITY OF SUPPLY

103-1/2/3

 

Management approach

 

About this report: Materiality comments on theme 2Our performance in 2018: Customers – Reliability of supply

  

EU 28

 

Frequency of power interruption

 

Other information: Other non-financial information

  

EU 29

 

Power interruption duration

 

Other information: Other non-financial information

  

Alliander indicator

 

Number of postcode areas with more than five interruptions per year

 

Profile of Alliander: Objectives and results

  

RESPONSIBLE COMMUNICATIONS AND INFORMATION

103-1/2/3

 

Management approach and programmes aimed at improving and maintaining access to electricity for vulnerable groups

 

About this report: Materiality comments on theme 9Our performance in 2018: Customers

  

Alliander indicator

 

Measures to support access to and promote safe energy usage

 

Our performance: Customers – Our customers and the energy transition Pillar 4 – Online Customer Service

  

SPECIFIC DISCLOSURES

MATERIAL TOPICS PARTIALLY REPORTED BASED ON GRI STANDARDS

SUPPLY CHAIN RESPONSIBILITY

103-1/2/3

 

Management approach

 

About this report: Materiality comments on theme 10Our performance in 2018: Shareholders and investors: Supply chain responsibility actions with partners

  

414-1

 

Percentage of new suppliers screened for 'labour practices' criteria

 

Our performance in 2018: Shareholders and investors: Our sustainability performance: Supply chain responsibility actions with partners

  

414-2

 

Significant actual and potential negative impacts for labour practices in the supply chain and actions taken

 

Our performance in 2018: Shareholders and investors: Our sustainability performance: Supply chain responsibility actions with partnershttps://www.alliander.com/nl/over-alliander/leveranciers-0

  

EU 18

 

Employees of contractors and subcontractors with relevant health & safety training

 

Other information: Other non-financial information

  

Alliander indicator

 

Health & Safety policy and conditions for employees, contractors and subcontractors

 

Our performance in 2018: Shareholders and investors: Our sustainability performanceOur performance in 2018: Employees: Safe working practices: Safety in the supply chainOur performance in 2018: Employees: Training & Development

  

Alliander indicator

 

Percentage of procurement based on Alliander's Socially Responsible Procurement (SRP) guidelines, in % euros

 

Our performance in 2018: Shareholders and investors: Our sustainability performance – Sustainable relationship with our suppliers

  

CUSTOMER SATISFACTION

103-1/2/3

 

Management approach

 

About this report: Materiality comments on theme 5Profile of Alliander: Objectives and resultsOur performance in 2018: Customers – Customer satisfaction

  

Alliander indicator

 

Customer satisfaction

 

Our performance in 2018: Customer satisfactionWhat have we learned?

  

WELL-BEING AT WORK

      

103-1/2/3

 

Management approach

 

About this report: Materiality comments on theme 13Profile of Alliander: risksOur performance in 2018: Network operation tariffs

  

Alliander indicator

 

Foundation

 

Our performance: Employees – Alliander Foundation

  

Alliander indicator

 

Employee survey

 

Our performance: Employee – Employee satisfaction

  

DATA-DRIVEN NETWORK MANAGEMENT

103-1/2/3

 

Management approach

 

About this report: Materiality comments on theme 8Profile of Alliander: Objectives and resultsOur performance in 2018: Customers – Digitisation

  

Alliander indicator

 

Digitisation of networks

 

Profile of Alliander: Objectives and results

  

Alliander indicator

 

Length of fibre optic infrastructure

 

Other information: Other non-financial information

  

FACILITATION OF RENEWABLE ENERGY GENERATION

103-1/2/3

 

Management approach

 

About this report: Materiality comments on theme 6Our performance in 2018: Shareholders and investors – Climate-neutral operations 2023

  

Alliander indicator

 

Renewable energy feed-in

 

Our performance: Customers – Our customers and the energy transition Pillar 1

  

RELIABILITY OF SUPPLY

103-1/2/3

 

Management approach

 

About this report: Materiality comments on theme 2Our performance in 2018: Customers – Reliability of supply

  

EU 28

 

Frequency of power interruption

 

Other information: other non-financial information

  

EU 29

 

Power interruption duration

 

Other information: other non-financial information

  

Alliander indicator

 

Number of postcode areas with more than five interruptions per year

 

Profile of Alliander: Objectives and results

  

ADDITIONAL INFORMATION

ELECTRIC UTILITIES SECTOR SUPPLEMENT INDICATORS

CATEGORY: Profile

ASPECT

 

Organisational profile

    

EU 4

 

Transport and distribution lines

 

Profile of Alliander: How we are organised

  

CATEGORY:

 

Economic aspects

    

ASPECT

 

Economic KPIs

    

EU 12

 

Efficiency of transport and distribution

 

Other information: Other non-financial information – data

  

CATEGORY:

 

Environmental aspects

    

ASPECT

 

Labour practices and conditions

    

EU 15

 

Percentage of employees eligible for pension scheme in 5 and 10 years' time by job grade and region

 

Other information: Other non-financial information – data

  

EU 17

 

Total labour volume at contractors and subcontractors

   

Information not available:

ASPECT

 

Society

    

EU 19

 

Participative decision-making and stakeholder participation and outcomes

 

About this report: Stakeholder dialogue is the basisOther information: Interaction with stakeholdersOther information: Materiality test

  

EU 20

 

Schemes for involuntary home relocations, business relocations, expropriation

   

Not applicable

EU 22

 

Number of people involved in expropriation/compulsory home relocation

   

Information not available

ADDITIONAL INDICATORS ALLIANDER

ENERGY, CARBON EMISSIONS AND CLIMATE CHANGE

103-1/2/3

 

Management approach

 

Other information: Materiality comments on theme 16Our performance: Shareholders and investors: Our sustainability performanceObjectives and results: shareholders and investorsOther information: Other non-financial information

  

302-1

 

Energy consumption within the organisation

 

Our performance: Shareholders and investors: Our sustainability performanceOther information: Other non-financial information – data

  

302-2

 

Energy consumption outside of the organisation

 

Our performance: Shareholders and investors: Our sustainability performanceOur carbon emissions in 2018 (illustration)Other information: Other non-financial information – data

  

302-3

 

Energy intensity

 

Other information: Other non-financial information – data

  

302-4

 

Reduction in energy consumption.

 

Our performance: Shareholders and investors: Our sustainability performanceOther information: Other non-financial information – data

  

302-5

 

Reductions in energy requirements of products and services.

 

Other information: Other non-financial information – data

  

305-1

 

Direct GHG emissions (scope 1)

 

Our performance: Shareholders and investors: Our sustainability performanceOther information: Other non-financial information – Data

  

305-2

 

Energy indirect GHG emissions (scope 2)

 

Our performance: Shareholders and investors: our sustainability performanceOther information: Other non-financial information – Data

  

305-3

 

Other indirect GHG emissions (scope 3)

 

Our performance: Shareholders and investors: Our sustainability performanceOther information: Other non-financial information – data

  

305-4

 

GHG emissions intensity

 

Our performance: Shareholders and investors: Our sustainability performanceOther information: Other non-financial information – data

  

305-5

 

Reduction in GHG emissions

 

Our performance: Shareholders and investors: Our sustainability performanceOther information: Other non-financial information – data

  

Other company-related information

306-2

 

Total weight of waste by type and disposal

 

Other information: Other non-financial information – data

  

307-1

 

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations

 

Other information: Other non-financial information – data

  

404-1

 

Total number and rate of employee turnover by age group and gender

 

Other information: Other non-financial information – data

  

419-1

 

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations

 

Other information: Other non-financial information – data

  

405-1

 

Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity

 

Other information: Other non-financial information – data

  

Alliander indicator

 

Number of employees at a distance from the labour market

 

Profile of Alliander: Objectives and results

  
       

* Unless otherwise stated, we have used the GRI Standards published in 2016.