Objectives and results

Safety

Objectives for 2018

 

Performance in 2018

 

Objectives for 2019

 

Strategic objectives

 

Principal risks5

LTIF (lost time injury frequency)

 

LTIF: 1.4

 

-1

 

Safety is key to our operations. We create a proactive safety culture.

 

Safety

Safety culture

Active safety culture percentage is 100%.

 

38%

 

-2

  

Customers

Objectives for 2018

 

Performance in 2018

 

Objectives for 2019

 

Strategic objectives

 

Principal risks5

Customer convenience.

Customer convenience measured by the NES score is higher than 51% (consumer market) and 46% (business market).

 

Consumer: 50%



Business: 38%

 

Customer convenience measured by the NES score is higher than 50% (consumer market) and 40% (business market).

 

Customer satisfaction in consumer and business markets will continue to rise in the coming years.

 

-Realisation of work package

-Cybercrime

-Privacy of energy data

-Required capacity and competences

-Anticipating and keeping up with the energy transition

Electricity outage duration3.

Maintain low outage duration The objective is a maximum of 20 minutes.

 

30.6

 

Maintain low outage duration. The objective is a maximum of 22 minutes.

 

The objective is a high reliability of supply.

 

Repeat outages.

The number of unique cable numbers with more than five interruptions is 17 or lower.

 

17

 

The number of unique cable numbers with more than five interruptions is 17 or lower.

 

The number of unique cable numbers with more than five interruptions is 17 or lower in the coming years.

 

Offering smart meters

584,000

 

644,000

 

We offer smart meters to 585,000 addresses.

 

By 2020, everyone has been offered a smart meter.

 

Employees

Objectives for 2018

 

Performance in 2018

 

Objectives for 2019

 

Strategic objectives

 

Principal risks5

Great Place to Work employee survey score of at least 75.

 

70

 

In 2019, we aim for a score of 71 in the Great Place to Work employee survey.

 

Top-class employer: an innovative and successful company where we develop future-oriented knowledge and competences.

 

Required capacity and competences

Employee absenteeism.

Maximum absenteeism rate is 3.9%.

 

4.7%

 

Absenteeism rate is 4.3% or lower.

 

The maximum absenteeism rate is 4.3% in the coming years.

 

Women in leadership positions.

At least 27.8% of all leadership positions are filled by women.

 

28.8%

 

At least 29.3% of all leadership positions are filled by women.

 

At least 33% of our leadership positions will be filled by women by 2024.

 

Employees at a distance from the labour market.

Offering 100 apprenticeships to people at a distance from the labour market.

 

95

 

Offering 100 apprenticeships to people at a distance from the labour market. At least 58 of these places comply with the Labour Participation Act.

 

We offer long-term work to people at a distance from the labour market who meet the criteria of the Labour Participation Act. In addition, we offer work experience placements, internships and other learning experiences for a broad target group. We will meet the requirements of the Dutch Labour Participation Quota Act by 2024.

 

Shareholders and investors

Objectives for 2018

 

Performance in 2018

 

Objectives for 2019

 

Strategic objectives

 

Principal risks5

Retention of solid rating

Maintain solid A rating profile

 

S&P AA-/A-1+/stable outlook
Moody’s Aa2/P-1/stable outlook

 

Maintain solid A rating profile

 

Our objective is to remain a creditworthy company. Continuously outperform the sector in terms of costs and operational excellence. Solid results compatible with the regulated permitted return.

 

Long-term regulatory focus

FFO/net debt

objective: > 20%

 

32.2%

 

FFO/net debt objective: > 20%

  

Interest cover

objective: > 3.5

 

12.9%

 

Interest cover objective: > 3.5

  

Net debt/(net debt + equity)

objective: < 60%

 

33.8%

 

Net debt/(net debt + net equity) objective: < 60%

  

Solvency objective: > 30%

 

57.3%

 

Solvency objective: > 30%

  

Carbon emissions from business operations

Carbon emissions are capped at 333 ktonnes (based on a sector-wide calculation method)4

 

288 ktonnes

 

Carbon emissions are capped at 277 ktonnes (based on a sector-wide calculation method)

 

We want our operations to be climate-neutral operations by 2023.

 

Circular procurement6

10.0% of all our primary asset procurement is circular

 

16.5%

 

25% of all our primary asset procurement is circular

 

40% of our primary asset procurement will be circular by 2020.

 
  • 1 No target is set for the LTIF performance indicator because the number of accidents leading to absenteeism should be zero.
  • 2 With effect from 2019, the active safety culture percentage will no longer be included as a performance indicator in the Alliander dashboard.
  • 3 The figure for electricity outage duration differs from the figure stated in the regulatory report because interruptions in the high-voltage network (CBL assets) owned by Alliander are taken into consideration in the regulatory report.
  • 4 The CO2 emission target for 2018 was recalculated according to the most recent emission factors.
  • 5 The Risks chapter clarifies the risks in more detail.
  • 6 The scope of the KPI comprises primary assets: LS & MS cables, gas pipes, distribution and power transformers, and (smart) electricity & gas meters.