Objectives and results
Safety
Objectives for 2018 | Performance in 2018 | Objectives for 2019 | Strategic objectives | Principal risks5 | ||||
LTIF (lost time injury frequency) | LTIF: 1.4 | -1 | Safety is key to our operations. We create a proactive safety culture. | Safety | ||||
Safety culture | 38% | -2 |
Customers
Objectives for 2018 | Performance in 2018 | Objectives for 2019 | Strategic objectives | Principal risks5 | ||||
Customer convenience. | Consumer: 50% | Customer convenience measured by the NES score is higher than 50% (consumer market) and 40% (business market). | Customer satisfaction in consumer and business markets will continue to rise in the coming years. | -Realisation of work package | ||||
Electricity outage duration3. | 30.6 | Maintain low outage duration. The objective is a maximum of 22 minutes. | The objective is a high reliability of supply. | |||||
Repeat outages. | 17 | The number of unique cable numbers with more than five interruptions is 17 or lower. | The number of unique cable numbers with more than five interruptions is 17 or lower in the coming years. | |||||
Offering smart meters | 644,000 | We offer smart meters to 585,000 addresses. | By 2020, everyone has been offered a smart meter. |
Employees
Objectives for 2018 | Performance in 2018 | Objectives for 2019 | Strategic objectives | Principal risks5 | ||||
Great Place to Work employee survey score of at least 75. | 70 | In 2019, we aim for a score of 71 in the Great Place to Work employee survey. | Top-class employer: an innovative and successful company where we develop future-oriented knowledge and competences. | Required capacity and competences | ||||
Employee absenteeism. | 4.7% | Absenteeism rate is 4.3% or lower. | The maximum absenteeism rate is 4.3% in the coming years. | |||||
Women in leadership positions. | 28.8% | At least 29.3% of all leadership positions are filled by women. | At least 33% of our leadership positions will be filled by women by 2024. | |||||
Employees at a distance from the labour market. | 95 | Offering 100 apprenticeships to people at a distance from the labour market. At least 58 of these places comply with the Labour Participation Act. | We offer long-term work to people at a distance from the labour market who meet the criteria of the Labour Participation Act. In addition, we offer work experience placements, internships and other learning experiences for a broad target group. We will meet the requirements of the Dutch Labour Participation Quota Act by 2024. |
Shareholders and investors
Objectives for 2018 | Performance in 2018 | Objectives for 2019 | Strategic objectives | Principal risks5 | ||||
Retention of solid rating | S&P AA-/A-1+/stable outlook | Maintain solid A rating profile | Our objective is to remain a creditworthy company. Continuously outperform the sector in terms of costs and operational excellence. Solid results compatible with the regulated permitted return. | Long-term regulatory focus | ||||
FFO/net debt | 32.2% | FFO/net debt objective: > 20% | ||||||
Interest cover | 12.9% | Interest cover objective: > 3.5 | ||||||
Net debt/(net debt + equity) | 33.8% | Net debt/(net debt + net equity) objective: < 60% | ||||||
Solvency objective: > 30% | 57.3% | Solvency objective: > 30% | ||||||
Carbon emissions from business operations | 288 ktonnes | Carbon emissions are capped at 277 ktonnes (based on a sector-wide calculation method) | We want our operations to be climate-neutral operations by 2023. | |||||
Circular procurement6 | 16.5% | 25% of all our primary asset procurement is circular | 40% of our primary asset procurement will be circular by 2020. |
- 1 No target is set for the LTIF performance indicator because the number of accidents leading to absenteeism should be zero.
- 2 With effect from 2019, the active safety culture percentage will no longer be included as a performance indicator in the Alliander dashboard.
- 3 The figure for electricity outage duration differs from the figure stated in the regulatory report because interruptions in the high-voltage network (CBL assets) owned by Alliander are taken into consideration in the regulatory report.
- 4 The CO2 emission target for 2018 was recalculated according to the most recent emission factors.
- 5 The Risks chapter clarifies the risks in more detail.
- 6 The scope of the KPI comprises primary assets: LS & MS cables, gas pipes, distribution and power transformers, and (smart) electricity & gas meters.