GRI Content Index

GRI Standards number	Description	Reference	Omission
GENERAL DISCLOSURES: SRS 102 (2016)*
ORGANISATIONAL PROFILE
102-1	Name of the organisation	Profile of Alliander
102-2	Primary activities, brands, products, and services	Profile of Alliander- Organisational structure
102-3	Location of organisation’s headquarters	Colophon: Utrechtseweg 68, 6812 AH, Arnhem
102-4	Number of countries in which organisation operates (with relevance for sustainability issues)	Profile of Alliander- Organisational structure
102-5	Ownership structure and legal form	Corporate Governance: Corporate governance structure in outline
102-6	Markets served (geographical breakdown, sectors served and types of customers)	Profile of Alliander- Organisational structure
102-7	Scale of the organisation	Profile of Alliander- 2019 in figures
102-8	Total workforce by type of employment contract	Value creation: attractive, inclusive employer Other non-financial information: Additional information
102-9	The organisation’s value and supply chain	Value creation: Sustainable operations - Supply chain responsibility with partners Profile of Alliander - Our role in the energy supply chain Profile of Alliander - How we create value
102-10	Significant changes to scale, structure, ownership, or the value chain during the reporting period	Profile of Alliander - Organisational structure Events after balance sheet date
102-11	Note to application of precautionary principle	Profile of Alliander: Risks Value creation: a safe network - Safe working practices - exposure to hazardous substances PFAS
102-12	Externally developed economic, environmental and social charters, principles or other initiatives that the organisation supports or endorses	Other information - Interaction with stakeholders
102-13	Memberships of associations and/or national and international interest groups or international advocacy organisations	Other information - Interaction with stakeholders
STRATEGY
102-14	Statement from most senior decision-maker	Our story in 2019 Profile of Alliander - Trends and developments Profile of Alliander - Sustainable Development Goals
102-15	Key impacts, risks, and opportunities	Our story in 2019 About this report: Materiality Profile of Alliander: Trends and developments Value creation: Contribution to global goals Value creation: Dilemmas and lessons learnt
ETHICS AND INTEGRITY
102-16	The organisation’s values, principles, standards, and norms of behaviour, such as codes of conduct and ethics	Corporate Governance: Corporate Governance www.alliander.com/en/corporate-governance/
102-17	Internal and external mechanisms for advice and concerns about ethics and behaviour, as well as matters relating to integrity, such as helplines or advice lines	Corporate Governance: Corporate governance Code of conduct
	Internal and external mechanisms to report concerns about unethical or unlawful behaviour and matters relating to integrity, such as escalation through line management, a whistleblower policy, or hotlines	Corporate governance: Corporate Governance
CORPORATE GOVERNANCE
102-18	Governance structure	Corporate Governance: Corporate governance structure in outline
102-19	The process for delegating authority by the highest governance body to managers and other employees with respect to economic, social, and environmental topics	Corporate Governance: Report of the Supervisory Board Other information: Other non-financial CSR information
102-20	Executive-level responsibility for economic, environmental, and social topics or responsibility on the level of officials who report directly to the highest governance body.	Other information: Other non-financial CSR information
102-21	Process for consultation between stakeholders and the highest governance body on economic, environmental, and social topics	Other information: Materiality test Corporate governance: Corporate governance Other information: Other non-financial CSR information
102-22	Composition of the highest governance body	Corporate Governance: Report of the Supervisory Board Corporate Governance: Composition of the Supervisory Board/Composition of the Management Board Corporate Governance: Governance structure By-laws of the Supervisory Board
102-23	Role of the chair of the highest governance body	Corporate Governance: Members of the Supervisory Board Corporate Governance - Structure in outline
102-24	Process for the definition of qualifications and expertise of members of the highest governance body and criteria for selection and nomination	Corporate Governance: Report of the Supervisory Board - Profile, competencies, diversity
102-25	Processes through which the highest governance body ensures conflicts of interest are avoided and managed	Corporate Governance: Integrity
102-26	Role of the highest governance body in setting the mission, vision, values, and strategy with respect to economic, environmental, and social impact	Profile of Alliander: Our strategy Profile of Alliander: Objectives & Results
102-27	Measures taken to further develop the highest governance body’s economic, environmental, and social knowledge	Other information: Interaction with stakeholders Report of the Supervisory Board: Supervision quality assurance
102-28	Evaluation process for highest governance body’s performance in managing economic, environmental, and social topics, and actions taken in response to this evaluation	Other information: Materiality test Other information: Other non-financial information Report of the Supervisory Board: independence of Supervisory Board members
102-29	Role of the highest governance body in identifying and managing economic, environmental, and social impacts, risks, and opportunities	Profile of Alliander: Risks Corporate Governance - Risk management and control
102-30	Role of the highest governance body in assessing the effectiveness of the organisation’s risk management processes with respect to economic, environmental, and social topics	Corporate governance: Report of the Supervisory Board - Topics Profile of Alliander: Risks
102-31	Highest governance body’s review of economic, environmental, and social topics	Corporate Governance: Corporate governance: Risk management www.alliander.com/en/risk-management/
102-32	The highest body or function that formally reviews and approves the sustainability report and also ensures all material aspects are covered	Other information: Materiality test Corporate governance: Internal audit function
102-33	Process of communicating critical concerns to the highest governance body	Corporate governance, Governance structure outline Corporate Governance: Report of the Supervisory Board - Relationship with shareholders www.alliander.com/en/whistleblower-policy/
102-34	Nature and total number of critical concerns communicated to the highest governance body and procedures followed to address and solve them	Corporate Governance: Report of the Supervisory Board-Internal risk management and control systems Corporate Governance: Integrity Complaints procedure	Information partly available: Number of critical concerns missing in report text. This number is 0.
102-35	Remuneration policy for members of highest governance body and senior executives	Corporate governance: Corporate Governance - Remuneration Report - Management Board remuneration policy www.alliander.com/en/corporate-governance/
102-36	Process for determining remuneration	Corporate governance: Corporate Governance - Remuneration Report - Management Board remuneration policy www.alliander.com/en/corporate-governance/
102-37	Process ensuring stakeholders’ views taken into account regarding remuneration	Corporate governance: Corporate Governance - Remuneration Report - Management Board remuneration policy www.alliander.com/en/corporate-governance/
102-38	Ratio of the annual compensation of the best-paid person at the organisation in each country where the organisation has significant operations to the median annual compensation of all employees	Value creation: attractive, inclusive employer: internal compensation ratio Corporate governance: Corporate Governance - Remuneration Report - Management Board remuneration policy
102-39	Ratio of the percentage increase of the total annual compensation of the best-paid person at the organisation in each country where the organisation has significant operations to the median percentage increase in total compensation for all employees	Value creation: attractive, inclusive employer: internal compensation ratio	Information partly available: Comparison with 2018 is missing in report text. The difference was down slightly from 3.7 to 3.6.
STAKEHOLDER ENGAGEMENT
102-40	List of engaged stakeholders/stakeholder groups	Other information - Interaction with stakeholders Other information - Materiality test
102-41	Percentage of employees governed by a collective bargaining agreement	Value creation: attractive, inclusive employer - Employer Other non-financial information - additional information
102-42	Basis for stakeholder identification and selection	Other information - Interaction with stakeholders Other information - Materiality test
102-43	Approach to stakeholder engagement including frequency of engagement efforts for each stakeholder type and group	Other information - Interaction with stakeholders Other information - Materiality test
102-44	Key topics and concerns raised through stakeholder engagement and how the organisation responded in its reporting and otherwise	Our story in 2019 Other information: Interaction with stakeholders Other information: Materiality test Other information: opinion of the Alliander stakeholder panel
REPORTING PRACTICE
102-45	List of entities included in organisation's consolidated financial statements or in similar documentation. Entities in the consolidated financial statements not included in the report	About this report Financial statements: Notes to the consolidated financial statements Financial statements: Principal subsidiaries and other associates
102-46	Process for defining report content and topic boundaries	Other information: Materiality test Other information: Interaction with stakeholders Profile of Alliander: Our Impact
102-47	List of all material topics identified in the process for defining report content	Other information: Materiality test
102-48	Report the effect of any restatements of information provided for in previous reports and reasons for changes	Other information: other non-financial information - information Other information: Comparative figures impact 2018 - 2019 measurement and reporting
102-49	Changes in reporting compared to previous reports	Other information: Materiality test Other information: Interaction with stakeholders Consolidated financial statements: Consolidated financial statements Other information - Impact measurement accountability document
102-50	Reporting period to which information provided relates	About this report
102-51	Date of most recent report	Other information: Other non-financial information - additional information
102-52	Reporting cycle	About this report
102-53	Contact point for questions regarding the report or the content thereof	Other information: Opinion of the stakeholder panel
102-54	Claims of reporting in accordance with the GRI Standards	Independent Assurance statement Other non-financial information - External assurance of the social part of the annual report
102-55	GRI Content Index
102-56	Link to external assurance statement	Independent Assurance statement
	Policy and current practices for obtaining external assurance of the report	Other non-financial information - External assurance of the social part of the annual report
TOPIC-SPECIFIC DISCLOSURES
MATERIAL TOPICS REPORTED IN ACCORDANCE WITH GRI STANDARDS
RELIABILITY OF SUPPLY
103-1/2/3	Management approach	About this report: Materiality note theme 1 Value creation: High reliability
Alliander indicator	Frequency of power outages	Other information: other non-financial information
Alliander indicator	Power outage duration	Other information: other non-financial information
Alliander indicator	Postcode areas with more than five outages per year	Our strategy: Objectives and results
SAFE WORKING PRACTICES AND SAFE INFRASTRUCTURE
103-1/2/3	Management approach	About this report: Materiality note theme 2 Profile of Alliander: risks Value creation: a safe network - Safe working practices Objectives and results: Safety
403-1	Percentage of total workforce represented in formal occupational health and safety committees of employer and employee.	Corporate Governance Value creation: a safe network Value creation: attractive, inclusive employer: Employee participation Other information: other non-financial information
403-2	Rates of injury, work-related ill health, lost time, and absence figures and number of work-related fatalities by gender and geographical area	Value creation: a safe network Value creation: attractive, inclusive employer Other information: other non-financial information	Not complete: There is no reporting by geographical area. We consider the Netherlands to be one single geographical area. Work-related accident figures are not recorded by gender.
403-3	Employees with high incidence or risk of work-related diseases	Profile of Alliander: Objectives and results: LTIF and sickness absence
403-4	Arrangements on occupational health and safety topics recorded in formal agreements with trade unions	Value creation: attractive, inclusive employer - collective labour agreement for network companies
103-1/2/3	Management approach to safe infrastructure	About this report: Materiality note theme 2 Profile of Alliander: risks Value creation: a safe network - Safe working practices Objectives and results: Safety
Alliander indicator	Accidents and health impacts on citizens in relation to operational assets	Value creation: a safe network Other information: Other non-financial information - information
WORKING TOGETHER ON INNOVATIVE SOLUTIONS
103-1/2/3	Management approach and its components	About this report: Materiality note theme 4 Value creation: High reliability - How we work on the challenges
ATTRACTING AND DEVELOPING TALENT
103-1/2/3	Management approach	About this report: Materiality note theme 6 Value creation: attractive, inclusive employer: getting the job done
404-1	Average number of hours that an employee spends on training on an annual basis, broken down by employee category	Value creation: attractive, inclusive employer: attractive employer, training and development	Not applicable: The information does not apply. Alliander does not have a management focus on this. Is reported as training costs as a percentage of total wage bill. 2019: 2.7%
404-2	Programmes for competency management and lifelong learning that support employees’ long-term employability and help them complete their career	Value creation: attractive, inclusive employer: attractive employer Value creation: attractive, inclusive employer: an organisation where everyone feels at home
404-3	Percentage of employees receiving regular performance and career development reviews by gender and employee category	Value creation: attractive, inclusive employer: attractive employer - long-term employability Value creation: attractive, inclusive employer: attractive employer - training and development	Partly available: No percentage available. The arrangement is for all employees to have an annual progress interview with their superior.
RESPONSIBLE INVESTMENT POLICY
103-1/2/3	Management approach	About this report: Materiality note theme 8 Value creation: a creditworthy company: Investment policy
Alliander indicator	Capacity planning targeted on short-term and long-term electricity availability and reliability	Our story in 2019 Profile of Alliander: Trends and market developments Profile of Alliander: Risks Value creation: high reliability: insufficient transmission capacity
CORPORATE GOVERNANCE AND BUSINESS ETHICS
103-1/2/3	Management approach	About this report: Materiality note theme 12 Corporate Governance
205-1	Number of business units assessed for risks related to corruption	Other non-financial information: other information Corporate Governance: Integrity Report of the Supervisory Board - Committees - Audit committee	Partly available: There was no reason for such an assessment in 2019. Part of the information requested with respect to risk analysis, number of business units, number of employees, and percentage of employees with training is not available.
205-2	Communication and training about anti-corruption policies and procedures	About this report: Materiality note theme 12 Other non-financial information: other information Corporate Governance: Integrity - Codes of conduct www.alliander.com/en/code-of-conduct/www.alliander.com/en/procurement/	Partly available: In total, 76% of employees has done the Code of Conduct e-learning module at least once. Every employee, including directors and agency/contract workers, is given a copy of the Code of Conduct when joining the company. All our agreements with suppliers include the Suppliers Code of Conduct.
205-3	Number of incidents of corruption and bribery and actions taken	Other non-financial information: other information Corporate Governance: Code of Conduct - Complaints procedure
206-1	Total number of legal proceedings regarding market access, and the outcome thereof	About this report: Materiality note theme 12 Corporate Governance: Corporate governance in outline
WORKPLACE WELL-BEING
103-1/2/3	Management approach	About this report: Materiality note theme 13 Corporate Governance: risks
Alliander indicator	Participation Alliander Foundation	Value creation: attractive, inclusive employer: attractive employer - Alliander Foundation
Alliander indicator	Employee survey	Value creation: attractive, inclusive employer: attractive employer - Employee satisfaction
DATA SECURITY, PRIVACY AND CYBER SECURITY
418	Management approach	About this report: Materiality note theme 14
418-1	Substantiated complaints concerning breaches of customer privacy and/or loss of customer data	Value creation: a safe network - Privacy
ACCESS TO AFFORDABLE ENERGY
103-1/2/3	Management approach	About this report: Materiality note theme 15 Value creation: High reliability - excellent network management - affordable energy
Alliander indicator	Programmes focused on improving and maintaining access to electricity for vulnerable groups	Value creation: High reliability - excellent network management - affordable energy
Alliander indicator	Customer connections	Profile of Alliander: How we are organised - 2019 figures
Alliander indicator	Number of buildings disconnected	Other information - Other non-financial information
TOPIC-SPECIFIC DISCLOSURES
MATERIAL TOPICS PARTLY REPORTED IN ACCORDANCE WITH GRI STANDARDS
PROMOTING RENEWABLE ENERGY GENERATION
103-1/2/3	Management approach	About this report: Materiality note theme 3 Value creation: achieving sustainability in energy supply - support for customers
Alliander indicator	Feed-in of energy from renewable sources	Value creation: achieving sustainability in energy supply - support for customers
DATA-DRIVEN NETWORK MANAGEMENT
103-1/2/3	Management approach	About this report: Materiality note theme 5 Profile of Alliander: our strategy - objectives Value creation: high reliability - increasing efficiency
Alliander indicator	Network digitisation	Profile of Alliander: our strategy - objectives
Alliander indicator	Length of fibre optic infrastructure	Other information: other non-financial information
SATISFIED CUSTOMERS
103-1/2/3	Management approach	About this report: Materiality note theme 7 Profile of Alliander: our strategy - objectives Value creation: high reliability - customer convenience
Alliander indicator	Customer satisfaction rate	Value creation: high reliability - Customer convenience
COMPANY'S ADAPTABILITY
103-1/2/3	Management approach	About this report: Materiality note theme 9 Value creation: high reliability - How we are addressing the challenges

FUTURE-PROOF NETWORK
103-1/2/3	Management approach	About this report: Materiality note theme 10 Value creation: high reliability - How we are addressing the challenges

SUPPLY CHAIN RESPONSIBILITY
103-1/2/3	Management approach	About this report: Materiality note theme 11 Value creation: Sustainable operations - Supply chain responsibility with partners
414-1	Percentage of new suppliers screened for labour practices criteria on ‘occupational health and safety’ criteria	Value creation: Sustainable operations - Supply chain responsibility with partners
414-2	Significant existing and potential negative impact of occupational health and safety in the supply chain, as well as measures taken	Value creation: Sustainable operations - Supply chain responsibility with partners www.alliander.com/en/procurement/
Alliander indicator	Employees of contractors/subcontractors with relevant training on occupational health and safety	Other information: other non-financial information
Alliander indicator	Employee and contractor/subcontractor health and safety policy and conditions	Value creation: Sustainable operations - Supply chain responsibility with partners Other information - Other non-financial information
Alliander indicator	Percentage of procurement that is in accordance with Alliander's CSR Procurement guidelines, in % euros	Value creation: Sustainable operations - Supply chain responsibility with partners

ADDITIONAL INFORMATION
ADDITIONAL INDICATORS FOR ALLIANDER
CATEGORY: Profile
ASPECT	Organisational profile
Alliander indicator	Transmission and distribution lines	Profile of Alliander: our role in the supply chain - figures
CATEGORY: Economic aspects
ASPECT	Economic KPIs
Alliander indicator	Efficiency of transmission and distribution	Other information: Other non-financial information - information
CATEGORY: Social aspects
ASPECT	Employment terms and conditions
Alliander indicator	Percentage of employees eligible for pension plan in 5 and 10 years’ time by job category and geographical area	Other information: Other non-financial information - information
ASPECT	Society
Alliander indicator	Participative decision-making and involvement of stakeholders and outcomes	About this report: Stakeholder dialogue Other information: Interaction with our stakeholders Other information: Materiality test
RESPONSIBLE COMMUNICATION AND INFORMATION
Alliander indicator	Measures to support access to energy and promote safe energy usage	Value creation: a safe network - Safe infrastructure
ENERGY, CO₂ AND CLIMATE CHANGE
103-1/2/3	Management approach	Value creation: Sustainable energy supply Profile of Alliander: strategy objectives Other information: other non-financial information
302-1	Energy usage within the organisation	Value creation: Sustainable energy supply - sustainable operations Other information: other non-financial information - information
302-2	Energy usage outside the organisation	Value creation: Sustainable energy supply - sustainable operations Alliander's CO₂ emissions in 2019 (graph) Other information: other non-financial information - information
302-3	Energy intensity ratio	Other information: other non-financial information - information
302-4	Energy usage reduction	Value creation: Sustainable energy supply - sustainable operations Other information: other non-financial information - information
302-5	Reduction of energy requirements with respect to products and services	Other information: other non-financial information - information
305-1	Direct (scope 1) greenhouse gas emissions by weight	Value creation: Sustainable energy supply - sustainable operations Other information: other non-financial information - information
305-2	Energy indirect (scope 2) greenhouse gas emissions by weight	Value creation: Sustainable energy supply - sustainable operations Other information: other non-financial information - information
305-3	Other relevant indirect (scope 3) greenhouse gas emissions by weight	Value creation: Sustainable energy supply - sustainable operations Other information: other non-financial information - information
305-4	Greenhouse gas emission intensity ratio	Other information: other non-financial information - information
305-5	Reduction of greenhouse gas emissions	Value creation: Sustainable energy supply - supporting customers in making choices Value creation: Sustainable energy supply - sustainable operations Other information: other non-financial information - information
Other company-related information
306-2	Total weight of waste by type and disposal method	Other information: Other non-financial information - information
307-1	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations	Other information: Other non-financial information - information
404-1	New employee hires and employee turnover by age group and gender	Other information: Other non-financial information - information
419-1	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations in the social and economic area	Other information: Other non-financial information - information
405-1	Diversity of governance bodies and workforce breakdown by category, gender, age group, and other diversity indicators.	Other information: Other non-financial information - information
Alliander indicator	Number of employees at a distance from the labour market	Profile of Alliander: our strategy - objectives

* Unless specifically stated otherwise, we go by the 2016 GRI Standards.

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Five-year summary

Definitions and abbreviations