Ensuring a high level of supply reliability for a low cost

In the coming years, a lot of work needs to be done to advance the energy transition.

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Challenges in the regions

In the Netherlands, we are already seeing bottlenecks in the power grid, posing an obstacle to the energy transition and to the further economic development of the Netherlands.

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Excellent network management

In 2019, our customers were without electricity for an average of 21.9 minutes, a big improvement over last year (2018: 30.6 minutes), which can mainly be attributed to the lack of major outages in 2019 (2018: 4).

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How we are addressing the challenges

So that we can continue to ensure the reliability of the electricity grid, we take measures to gain insight into the bottlenecks in capacity in the grid.

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Customer convenience

The key determining factor of customer satisfaction is the convenience they experience. Immediately after we complete a job, we ask customers for feedback on our services.

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Being a credit-worthy company with solid returns

As a major energy network company, we have an important social function in Dutch society. Consequently, our social, financial and sustainability performance plays a significant role in the considerations of shareholders and investors.

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How finance and sustainability go hand in hand

Thanks to our financial position, we are able to continue to invest in our networks and grow the business. This enables us to pursue our strategy and play a facilitating role in the energy transition.

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Tax and subsidies

As a taxpaying company, Alliander is liable for various taxes, chief among which are corporate income tax, wage tax, and VAT.

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Financial results in 2019

Alliander’s income is made up of approximately 85% income from the regulated activities of network operator Liander and 15% other income, the latter being income from rental of large-user meters, income related to new activities, and income from

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Income statement for 2019

Net profit amounted to €253 million in 2019 compared with €334 million in 2018. In 2018, the profit after tax was high due to the profit on the sale of Allego. The resulting book profit of €105 million is the main reason for the lower profit in 2019.

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