Ensuring a high level of supply reliability for a low cost

In the coming years, a lot of work needs to be done to advance the energy transition.

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Challenges in the regions

In the Netherlands, we are already seeing bottlenecks in the power grid, posing an obstacle to the energy transition and to the further economic development of the Netherlands.

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Excellent network management

In 2019, our customers were without electricity for an average of 21.9 minutes, a big improvement over last year (2018: 30.6 minutes), which can mainly be attributed to the lack of major outages in 2019 (2018: 4).

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How we are addressing the challenges

So that we can continue to ensure the reliability of the electricity grid, we take measures to gain insight into the bottlenecks in capacity in the grid.

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Customer convenience

The key determining factor of customer satisfaction is the convenience they experience. Immediately after we complete a job, we ask customers for feedback on our services.

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Excellent network management

In 2021, our customers were without electricity for an average of 20.9 minutes (2020: 23.2 minutes). which is under the target threshold of 23 minutes. The largest drop was realised in the medium-voltage grid.

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Customer convenience

The key determining factor of customer satisfaction is the convenience they experience. Immediately after completion of a job, we ask customers for feedback on our services.

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