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Annual report 2019 The value we create

Annual Report 2019

  • About this report
  • Our story in 2019
  • About Alliander
    • Profile of Alliander
    • Our mission
    • Trends and developments
    • Our strategy
    • How we create value
    • Connectivity matrix
    • Objectives and results
    • Definition of KPIs
  • The value we create
    • Our network: high reliability, low costs
      • Objectives and results
      • Challenges in the regions
      • Excellent network management
      • How we are addressing the challenges
      • Customer convenience
    • Creditworthy company with solid returns
      • Objectives and results
      • How finance and sustainability go hand in hand
      • Alliander’s tax and subsidy matters
      • Financial results in 2019
      • Income statement for 2019
      • Incidental items
      • Segment reporting
      • Balance sheet
      • Cash flow
      • Financial position
      • Events after balance sheet date
      • Our plans for 2020
    • Achieving sustainability in energy supply and operations
      • Objectives and results
      • Support for customers in making choices
      • Transition to a new, sustainable heating supply
      • Systematically planning the energy transition
      • Sustainable business practices
      • Supply chain responsibility with partners
    • Safe network and a safe work and data environment
      • Objectives and results
      • Safe infrastructure
      • Safe working environment
      • Privacy
    • Attractive, inclusive employer
      • Objectives and results
      • Getting the job done
      • Labour market for technical talent
      • Alliander is Hiring!
      • Composition of the organisation
      • Attractive employer
    • Our impact on society
      • Key impacts on society
    • Sustainable Development Goals
    • Dilemmas and lessons learned
    • Statement by the Management Board
  • Corporate governance
    • Corporate Governance
    • Risks
    • Report of the Supervisory Board
    • Composition of the Management Board
    • Composition of the Supervisory Board
    • Remuneration report
  • Financial statements
    • Consolidated financial statements
      • Consolidated balance sheet
      • Consolidated income statement
      • Consolidated statement of comprehensive income
      • Consolidated cash flow statement
      • Consolidated statement of changes in equity
    • Notes to the consolidated financial statements
      • Accounting policies
      • IFRS
      • Basis of the consolidation
      • Notes to the consolidated financial statements
    • Company financial statements
      • Company balance sheet
      • Company income statement
      • Company statement of comprehensive income
    • Notes to the company financial statements
      • Accounting policies
      • Notes to the company financial statements
    • Dividend proposal for 2019
    • Events after balance sheet date
    • Principal subsidiaries and other associates
  • Other information
    • Profit appropriation
    • Independent auditor's report and assurance report
    • Opinion of the Alliander stakeholder panel
    • Materiality test
    • Interaction with stakeholders
    • SWOT
    • Key criteria for measuring impact
      • Key criteria
      • Key principles and assumptions
      • Comparative figures for impacts from 2019 and 2018
    • Impact measurement disclosures
    • Five-year summary
    • GRI Content Index
    • Definitions and abbreviations
    • Other non-financial information
  • Overige verslagen Other reports
    • Jaarplan 2019
    • Halfjaarbericht 2019
    • Jaarverslag 2019
  • Ensuring a high level of supply reliability for a low cost

    In the coming years, a lot of work needs to be done to advance the energy transition.

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    Challenges in the regions

    In the Netherlands, we are already seeing bottlenecks in the power grid, posing an obstacle to the energy transition and to the further economic development of the Netherlands.

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    Excellent network management

    In 2019, our customers were without electricity for an average of 21.9 minutes, a big improvement over last year (2018: 30.6 minutes), which can mainly be attributed to the lack of major outages in 2019 (2018: 4).

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    How we are addressing the challenges

    So that we can continue to ensure the reliability of the electricity grid, we take measures to gain insight into the bottlenecks in capacity in the grid.

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    Customer convenience

    The key determining factor of customer satisfaction is the convenience they experience. Immediately after we complete a job, we ask customers for feedback on our services.

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    Excellent network management

    In 2021, our customers were without electricity for an average of 20.9 minutes (2020: 23.2 minutes). which is under the target threshold of 23 minutes. The largest drop was realised in the medium-voltage grid.

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    Customer convenience

    The key determining factor of customer satisfaction is the convenience they experience. Immediately after completion of a job, we ask customers for feedback on our services.

    Lees meer

    2019

    • Jaarplan 2019
    • Halfjaarbericht 2019
    • Jaarverslag 2019
    • Annual Report 2019

    2020

    • Jaarplan 2020
    • Halfjaarbericht 2020
    • Jaarverslag 2020
    • Annual Report 2020

    2021

    • Halfjaarbericht 2021
    • Jaarverslag 2021
    • Annual Report 2021

    2022

    • Halfjaarbericht 2022
    • Jaarverslag 2022
    • Contact
    • Downloads
    • Alliander.com
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