Objectives and results
Ensuring a high level of supply reliability at a low cost | ||||||||
Objectives 2020 | Result 2020 | Objective 2021 | Strategic objective | Principal risks7 | ||||
Customer convenience: | Consumer: 54% | Customer convenience: | Customer convenience will increase in the upcoming years. | Realisation of work package | ||||
Electricity outage duration: | 23.21 | Electricity outage duration: | High reliability of supply. | |||||
Repeat outages: | 17 | Repeat outages: | The number of unique cable numbers with more than five interruptions is maximum 17 in the coming years. | |||||
Smart meter offering: | 403,000 | Smart meter offering: | None. | |||||
Being a creditworthy company with solid returns | ||||||||
Objectives 2020 | Result 2020 | Objective 2021 | Strategic objective | Principal risks7 | ||||
Credit rating: | S&P AA-/A-1+/stable outlook | Credit rating: | Maintain solid rating profile. Continuously outperform the sector in terms of costs and operational excellence. Solid results compatible with the regulated permitted return. | Long-term regulatory focus | ||||
FFO/net debt: | 24.1% | FFO/net debt: | ||||||
Interest cover: | 14.2 | Interest cover: | ||||||
Net debt/(net debt + net equity): | 38.7% | Net debt/(net debt + net equity): | ||||||
Solvency: | 53.1% | Solvency: | ||||||
Making the energy supply and our operations sustainable | ||||||||
Objectives 2020 | Result 2020 | Objective 2021 | Strategic objective | Principal risks7 | ||||
CO2 emissions from business operations: maximum 207 kton (according to a sector-wide calculation method). | 205 kton | CO2 emissions from business operations: maximum 150 kton (according to a sector-wide calculation method). | A climate-neutral operation in 2023. | Long-term regulatory focus | ||||
Circular procurement: minimum 40% of all our primary assets.2 | 44%3 | Circular procurement: minimum 45% of all our primary assets.2 | In 2025, 60% of our primary assets are purchased on the basis of circular procurement. | |||||
Ensuring a safe network, a safe working environment, and a safe data environment | ||||||||
Objectives 2020 | Result 2020 | Objective 2021 | Strategic objective | Principal risks7 | ||||
LTIF (lost time injury frequency): | 1.8 | LTIF (lost time injury frequency): | Safety is a precondition for our business operations. We create a proactive safety culture. | Safety | ||||
Being an attractive, inclusive employer with equal opportunities for all | ||||||||
Objectives 2020 | Result 2020 | Objective 2021 | Strategic objective | Principal risks7 | ||||
Employee survey score: | None5 | Employee survey score: | Top-class employer; an innovative and successful company where we develop future-oriented knowledge and competences. | Capacity of change | ||||
Employee absenteeism: | 3.9% | Employee absenteeism: | The maximum employee absenteeism rate is 4.3% in the coming years | |||||
Women in leadership positions: | 29.0% | Women in leadership positions: | At least 33% of our leadership positions will be filled by women by 2024. | |||||
Employees at a distance from the labour market: | 1086 | Employees at a distance from the labour market: | We offer long-term work for people at a distance to the labor market who meet the criteria of the Labour Participation Act. In addition, we also offer work experience placements, internships and other learning experiences for a broad target group. We will meet the requirements of the Dutch Labour Participation Quota Act by 2024. | |||||
This topic is explained in the online annual report along with the objectives and results.
- 1 The figure for electricity outage duration differs from the figure stated in the regulatory report, because interruptions in the high-voltage network (CBL assets) owned by Alliander are taken into consideration in the regulatory report.
- 2 The scope of the KPI comprises primary assets: low and medium voltage cables, gas pipes, distribution and power transformers, and legacy and smart electricity and gas meters.
- 3 In line with the method used in previous years, based on the percentages for recycled and recyclable indicated by our suppliers, the percentage is 44%. Based on a revised method for raw materials passports, the most likely percentage for Circular is 35%, however this method has a wide variance of between 10% and 80% recyclability in the case of some materials. See also the section on: ‘Circular operations’
- 4 No target is set for the Lost Time Incident Frequency (LTIF) performance indicator, because the number of accidents leading to sickness absence should be zero.
- 5 No employee satisfaction survey was conducted in 2020 due to the focus on the reorganisation and the COVID-19 crisis, which made performing a new survey difficult. More information can be found in the chapter about our employees
- 6 The figure for employees at a distance from the labour market comprises 78 employees working for us under the Dutch Participation Act and another 30 with a work experience placement.
- 7 The Risks chapter explains the risks in detail.