Our network: Ensuring a high level of supply reliability at a low cost

We achieve 99.99% availability in our energy networks, making them among the most reliable in the world. The supply reliability in 2020 remained unchanged at this extremely high level.

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Challenges in the regions

As described previously, we are already seeing bottlenecks in the Dutch power grid that pose an obstacle to the energy transition and to the further economic development of the Netherlands.

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Excellent network management

Our customers were without electricity for an average of 23.2 minutes (2019: 21.9 minutes), which is more than the target of 23 minutes. As in 2019, no major outages occurred.

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How we are addressing the challenges

So that we can continue to ensure the reliability of the electricity grid, we take measures to gain insight into the bottlenecks in capacity in the grid.

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Customer convenience

The key determining factor of customer satisfaction is the convenience they experience. Immediately after we complete a job, we ask customers for feedback on our services.

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Being a creditworthy company with solid returns

As a major energy network company, we have an important social function in Dutch society. Consequently, our social, financial and sustainability performance plays a significant role in the considerations of shareholders and investors.

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How finance and sustainability go hand in hand

Thanks to our financial position, we are able to continue to invest in our networks and grow the business. This enables us to pursue our strategy and play a facilitating role in the energy transition.

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Tax matters

Alliander’s tax policy focuses on national taxes in the Netherlands, which are mainly corporate income tax, wage tax and VAT.

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Financial results in 2020

Alliander’s income is made up of approximately 85% income from the regulated activities of network operator Liander and 15% other income, the latter being income from rental of large-user meters and transformers, income related to new activities and

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Income statement for 2020

Net profit amounted to €224 million in 2020 compared with €253 million in 2019. Profit is down by €29 million, due to the effects of COVID-19 (€12 million) and other factors. The COVID-19 crisis resulted mainly in lower revenue from electricity.

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