Our network: Ensuring a high level of supply reliability at a low cost We achieve 99.99% availability in our energy networks, making them among the most reliable in the world. The supply reliability in 2020 remained unchanged at this extremely high level. Lees meer Challenges in the regions As described previously, we are already seeing bottlenecks in the Dutch power grid that pose an obstacle to the energy transition and to the further economic development of the Netherlands. Lees meer Excellent network management Our customers were without electricity for an average of 23.2 minutes (2019: 21.9 minutes), which is more than the target of 23 minutes. As in 2019, no major outages occurred. Lees meer How we are addressing the challenges So that we can continue to ensure the reliability of the electricity grid, we take measures to gain insight into the bottlenecks in capacity in the grid. Lees meer Customer convenience The key determining factor of customer satisfaction is the convenience they experience. Immediately after we complete a job, we ask customers for feedback on our services. Lees meer