Objectives and results
Ensuring a high reliability of supply for a low cost | ||||||||
Target for 2021 | Performance in 2021 | Target for 2022 | Strategic objective | Most significant risks10 | ||||
Customer convenience: | Consumer: 51% | Customer convenience: | Increase in customer convenience for consumers and business market over the coming years. | Completion of work package | ||||
Electricity outage duration: | 20.91 | Electricity outage duration: | High reliability of supply. | |||||
Repeat outages: a maximum of 17 unique cable numbers with more than five outages. | 22 | Repeat outages: | The number of unique cable numbers with more than five outages will remain at 17 or less in the coming years. | |||||
A creditworthy company with a solid return | ||||||||
Target for 2021 | Performance in 2021 | Target for 2022 | Strategic objective | Most significant risks10 | ||||
Credit rating: Maintain solid A rating profile. | S&P A+/A-1/stable outlook | Credit rating: Maintain solid A rating profile. | Remain a creditworthy company. Continuously outperform the sector in terms of costs and operational excellence. Solid profits within the boundaries of what is permitted in the regulated domain. | Long term regulatory focus | ||||
FFO/net debt: | 25.8% | FFO/net debt: | ||||||
Interest coverage: | 17.2 | Interest coverage: | ||||||
Net debt/(net debt + equity): | 36.7% | Net debt/(net debt + equity): | ||||||
Solvency ratio: | 53.8% | Solvency ratio: | ||||||
Making the energy supply and our operations sustainable | ||||||||
Target for 2021 | Performance in 2021 | Target for 2022 | Strategic objective | Most significant risks10 | ||||
Net CO2 emissions from own operations: maximum 150 kilotons (using sector-wide calculation methods). | 115 kilotons | Net CO2 emissions from own operations: maximum 116 kilotons (using sector-wide calculation methods). | Having climate-neutral operations by 2023.3 | Long term regulatory focus | ||||
Circular procurement: at least 45% of all our primary assets.4 | 27%5 | Circular procurement: at least 35% of all our primary assets. | An annual improvement in our Circular Procurement performance.6 | |||||
A safe network and a safe data and working environment | ||||||||
Target for 2021 | Performance in 2021 | Target for 2022 | Strategic objective | Most significant risks10 | ||||
LTIF (lost-time injury frequency): 7 | 2.6 | LTIF (lost-time injury frequency): 7 | Safety is key to our operations. We create a proactive safety culture. | Safety | ||||
Being an attractive, inclusive employer with equal opportunities for all | ||||||||
Target for 2021 | Performance in 2021 | Target for 2022 | Strategic objective | Most significant risks10 | ||||
Employee survey: | 81% | Employee survey: | Being a top-class employer: an innovative and successful company where we develop future-oriented knowledge and competencies. | Capacity for change | ||||
Employee absenteeism: | 4.6% | Employee absenteeism: | The maximum sickness absence rate will be 4.3% in the coming years. | |||||
Women in managerial positions: | 28.1% | Women in managerial positions: at least 31% of all managerial positions.8 | In 2024, at least 33% of our managerial positions will be held by women.8 | |||||
People with poor employment prospects: offer at least 107 apprenticeships. We aim to provide a minimum of 83 places that comply with the Dutch Labour Participation Act. | 779 | People with poor employment prospects: offer at least 130 apprenticeships. We aim to provide a minimum of 130 places that comply with the Dutch Labour Participation Act. | We offer long-term work to people with poor employment prospects who meet the criteria of the Dutch Labour Participation Act. In addition, we offer work experience placements, internships and other learning experiences for a broad target group. By 2024, we will meet the requirements of the Dutch Labour Participation Quota Act. | |||||
A further explanation can be found in the online annual report along with the definitions of the objectives and results.
- 1 The electricity outage duration differs from the figure stated in the regulatory report. This report does not include the interruptions in the high-voltage network (CBL assets) owned by Liander.
- 2 For further explanation, see Changes in financial policy.
- 3 The climate neutrality objective relates primarily to scopes 1 and 2. Greening is mainly achieved with Guarantees of Origin from national wind farms (see also the Sustainable organisation chapter).
- 4 The scope of the KPI comprises primary assets: Low-voltage and medium-voltage cables, gas pipes, distribution and power transformers, and legacy and smart electricity and gas meters.
- 5 The percentage of materials sourced through circular procurement is calculated based on an updated method. The method uses the recycled and recyclable percentages per material type as provided by the supplier. If this percentage is higher than the validated percentage, the validated percentage is used instead. See Supply chain responsibility and circular procurement. When raw material passports are used, the circularly sourced material is assessed at 40%.
- 6 We will reassess our assumptions regarding recycling and recyclability in 2022, and include input from independent specialists and suppliers. This will affect our long-term objective. We will therefore only be able to give a concrete long-term objective in the next annual report.
- 7 No target is set for the LTIF performance indicator, because the number of accidents leading to sickness absence should ideally be zero. Our objective with this indicator is to show a downward trend each time.
- 8 A managerial position is a hierarchical position as a manager or a position with budget responsibility.
- 9 The number of employees with poor prospects on the labour market comprises 77 jobs created under the Dutch Participation Act, amounting to 62 FTEs.
- 10 The Risks chapter explains the risks in detail.