Our strategy comprises four pillars resting on a strong foundation. This helps us to fulfil our social mission both now and in the future.
1. Excellent network management
We aim to be an excellent, responsive network operator by fulfilling the wishes of our customers and other stakeholders. This means that we take action to ensure better investment planning and customer forecasting, increase our productivity, guarantee continuous delivery, and make sure that people enjoy doing business with us and that we are an agile and decisive organisation.
2. Support for customers in making choices
We limit the load on the grid and facilitate the open energy market by allowing customers to make choices that benefit them and the system. This means that we avoid congestion as much as possible, and that we are a trusted, independent partner for the energy market and a relevant partner in the energy transition.
3. Investing in new open networks
We manage the infrastructure for all energy carriers, are responsible for repurposing the gas grid and constructing new district heating networks, and intervene proactively and strategically to guide regulatory changes. That means that we maintain a balance in the energy supply, design regional energy systems, work to achieve a meaningful position in district heating networks, and seek to expand our statutory tasks with regard to ownership of infrastructures that are open to all.
We are radically accelerating the programmes to digitalise our grids, our work processes and market facilitation through a value-driven digitalisation process and reliable and flexible IT. This means that we have real-time information on the grid and are able to influence energy flows, that our processes (in the office and in the field) contribute optimally to our goals, that our market-facilitating task will be developed further, and that we contribute to digitalisation of the energy market.
The strong foundation
We are an effective, safe, cost-conscious, sustainable and inclusive organisation. This means that we get ‘everyone safely home’, and that we are working to significantly increase production together with our partners, while at the same time further improving our cost efficiency. Our effective decision-making results in focus, proactive anticipation of developments in the world around us and active management to achieve our goals. We have also integrated a ‘broad view of well-being’ in our decision-making agenda and we promote circular network management. As an employer, we invest in future-oriented knowledge, the sustainable employability of our employees and creating and maintaining an inclusive work environment.