The energy supply is well on its way to becoming more sustainable in our service area. We are also making the impact of our activities more sustainable in our own organisation.

Related topics

This chapter is about our measures to make the energy supply and our own organisation more sustainable. The reported information relates to topics that stakeholders feel are important. Furthermore, these activities contribute to achieving SDGs.

Material issues



Customer groups

A) Facilitation of energy transition
D) Cooperating on innovation
F) Climate change
G) Access to affordable energy
N) Supply chain responsibility


Objectives and results for sustainable business operations

Net CO2 emissions from business operations

115 2021 result in kilotons
≤ 150 2021 objective in kilotons

176 kilotons in 20201


27%3 2021 result
≥ 45% 2021 objective

23% in 2020

  • 1 The net CO2 emissions figure for 2020 has been recalculated using the most recent emission factors (2020).
  • 2 The scope of the KPI comprises primary assets: low-voltage (LS) & medium-voltage (MS) cables, gas pipes, distribution and power transformers, and legacy and smart electricity & gas meters.
  • 3 The percentage of materials sourced through circular procurement is calculated based on an updated method. The method uses the recycled and recyclable percentages per material type as provided by the supplier. If this percentage is higher than the validated percentage, the validated percentage is used instead. See Supply chain responsibility and circular procurement. When raw material passports are used, the circularly sourced material is assessed at 40% (2020: 44%).