Objectives and results

Ensuring a high reliability of supply for a low cost
Target for 2022	Performance in 2022	Target for 2023	Strategic objective	Most significant risks⁶
Customer convenience: the measured NES score is higher than 48% (consumers) and 40% (business market).	Customer convenience: Consumer: 49% Business: 34%	Customer convenience: the measured NES score is higher than 48% (consumers) and 42% (business market).	Increase in customer convenience for consumers and business market over the coming years.	Completion of work package Cybersecurity Capacity for change Future-proof IT environment Meeting customer expectations Future-proof investments
Electricity outage duration: maximum 23 minutes.	Outage duration: 21.3¹minutes	Electricity outage duration: maximum 23 minutes.	High reliability of supply.
Repeat outages: a maximum of 17 unique cable numbers with more than five outages.	28	Repeat outages: a maximum of 17 unique cable numbers with more than five outages.	The number of unique cable numbers with more than five outages will remain at 17 or less in the coming years.

Making the energy supply and our organisation sustainable
Target for 2022	Performance in 2022	Target for 2023	Strategic objective	Most significant risks⁶
Net CO₂ emissions from own business operations: maximum of 116 kilotons (according to sector-wide calculation method).	Net CO² emissions: 116 kilotons	Net CO₂ emissions from own business operations: 0 kilotons (according to sector-wide calculation method).	Climate-neutral operations.²	Long-term focus of legal and regulatory framework Future-proof IT environment Capacity for change Future-proof investments Meeting customer expectations
Circular procurement: at least 35% of all our primary assets.³	Circular procurement: 28%	Circular procurement: at least 31% of all our primary assets.³	45% circular procurement in 2027

Ensuring a safe energy network, a safe working environment and a safe data environment
Target for 2022	Performance in 2022	Target for 2023	Strategic objective	Most significant risks⁶
LTIF (lost-time injury frequency): - ⁴	LTIF: 1.7	LTIF (lost-time injury frequency): - ⁴	Safety is key to our operations. We create a proactive safety culture.	Safety Privacy Cybersecurity Meeting customer expectations

Being an attractive, inclusive employer with equal opportunities for all
Target for 2022	Performance in 2022	Target for 2023	Strategic objective	Most significant risks⁶
Employee survey: Engagement a score of at least 81%	Employee engagement: 82%	Employee survey: at least 81%.	Being a top-class employer: an innovative and successful company where we develop future-oriented knowledge and competencies.	Capacity for change
Employee absenteeism: maximum 4.3%.	Absenteeism: 4.8%	Employee absenteeism: maximum 4.3%.	The maximum sickness absence rate will be 4.3% in the coming years.
Women in managerial positions: at least 31% of all managerial positions.	Women in managerial positions: 28.3%	Women in managerial positions: at least 32% of all managerial positions.	By 2024, at least 33% of our managerial positions will be held by women.
People with poor employment prospects: offer at least 130 apprenticeships. We aim to provide a minimum of 130 places that comply with the Dutch Labour Participation Act.	People with poor employment prospects: 90⁵	People with poor employment prospects: offer at least 154 apprenticeships. We aim to provide a minimum of 154 places that comply with the Dutch Labour Participation Act.	We offer long-term work to people with poor employment prospects who meet the criteria of the Dutch Labour Participation Act. In addition, we offer work experience placements, internships and other learning experiences for a broad target group. We will meet the requirements of the Dutch Labour Participation Quota Act by 2024.

Being a creditworthy company with solid returns
Target for 2022	Performance in 2022	Target for 2023	Strategic objective	Most significant risks⁶
Credit rating: Maintain solid A rating profile.	Credit rating: S&P A+/A-1/stable outlook Moody’s Aa3/P-1/stable outlook	Credit rating: Maintain solid A rating profile.	Remain a creditworthy company. Continuously outperform the sector in terms of costs and operational excellence. Solid profits within the boundaries of what is permitted in the regulated domain.	Long-term focus of legal and regulatory framework Ability to obtain financing Future-proof investments
FFO/net debt: at least 15%.	FFO/net debt: 19.2%	FFO/net debt: at least 15%.
Interest coverage: at least 3.5.	Interest coverage: 12.1	Interest coverage: at least 3.5.
Net debt/(net debt + equity): maximum 60%.	Net debt/(net debt + equity): 43.8%	Net debt/(net debt + equity): maximum 60%.
Solvency ratio: at least 30%.	Solvency ratio: 49.0%	Solvency ratio: at least 30%.

1 The electricity outage duration differs from the figure stated in the regulatory report. This report does not include the interruptions in the high-voltage network (CBL assets) owned by Liander.
2 The climate neutrality objective relates primarily to scopes 1 and 2. Greening is mainly achieved with Guarantees of Origin from national wind farms (see also the Sustainable Organisation chapter).
3 The scope of the KPI comprises primary assets: Low-voltage and medium-voltage cables, gas pipes, distribution and power transformers, and legacy and smart electricity and gas meters.
4 No target is set for the LTIF performance indicator, because the number of accidents leading to sickness absence should ideally be zero. Our objective with this indicator is to show a downward trend each time.
5 The number of employees with poor prospects in the labour market comprises 90 jobs created under the Dutch Participation Act, amounting to 73.2 FTEs.
6 The Risks chapter explains the risks in detail.

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How we create value

Definition of KPIs