Connectivity matrix
In the connectivity matrix, we show how elements like value, material topics, indicators, objectives and results, strategy, and the contribution to the Sustainable Development Goals are interconnected.*
Ensuring a high reliability of supply at low costs | ||||||||||||
Material topics | Indicators | Performance in 2021 | Performance in 2022 | Objective for 2022 | Long-term goal | Contribution to SDG | ||||||
Reliability of supply | Electricity outage duration in minutes1 | 20.9 | 21.3 | 23 | Having a high reliability of supply | SDG 7.1 | ||||||
Gas outage duration in seconds | 44 | 59 | - | SDG 7.1 | ||||||||
Number of repeat outages concerning unique cable numbers with more than five interruptions | 22 | 28 | 17 | The number of unique cable numbers with more than five interruptions will remain at 17 or lower in the coming years. | SDG 7.1 | |||||||
Access to affordable energy | Number of customer connections | 5.8 million | 5.9 million | None | Customers have access to the energy supply on equal terms. | SDG 7.1 | ||||||
Satisfied customers | Customer convenience based on Net Effort Score (NES) | Consumer: 51% Business: 38% | Consumer: 49% Business: 34% | Consumer: higher than 48% | Increase in customer convenience for consumers and business market over the coming years. | SDG 9.1 | ||||||
Data-driven network operator | Number of Smart Cable Guard systems added to the medium-voltage network | 618 | 1482 | 400 | The focus in the coming years will be on increasing the network capacity. | SDG 9.1 | ||||||
Completion of work package | Number of transmission restrictions | 898 | 2,535 | Maximal 1,144 | Maximum of 5,800 transmission restrictions in 2027 | SDG 7.1 | ||||||
Investments in the networks | 1,014 | 1,228 | 1,192 | In the long term, make annual investments | SDG 9.1 | |||||||
Making the energy supply and our organisation sustainable | ||||||||||||
Material topics | Indicators | Performance in 2021 | Performance in 2022 | Objective for 2022 | Long-term goal | Contribution to SDG | ||||||
Facilitation of energy transition | Number of feed-in installations at our customers | 618,000 | 773,000 | The capacity to connect all new locally generated energy in our areas. | Having the capacity each year to connect all new locally generated energy in our areas. | SDG 7.2 and SDG 11.3 | ||||||
Climate change, energy consumption and CO2 emissions | CO2 emissions in kilotons | 1663 | 116 | Maximum 116 | Climate-neutral operations. | SDG 7.2, SDG 11.3 and SDG 13.3 | ||||||
Corporate social responsibility in the supply chain | Primary assets procured on a circular basis as percentage of total | 27% | 28% | At least 35% | 45% circular procurement in 2027. | SDG 12.5 | ||||||
Cooperating on innovation | Application of innovations | - | See collaborations with partners | - | Collaborating with partners on the | |||||||
Ensuring a safe energy network, a safe working environment and a safe data environment | ||||||||||||
Material topics | Indicators | Performance in 2021 | Performance in 2022 | Objective for 2022 | Long-term goal | Contribution to SDG | ||||||
Safe working practices and safe infrastructure | Lost Time Injury Frequency (LTIF)4 | 2.6 | 1.7 | None | Safety is key to our operations. We create a proactive safety culture. | SDG 8.8 | ||||||
Data security, privacy, and cybersecurity | Number of identified data breaches reported to the Dutch Data Protection Authority | 125 | 95 | 0 | No substantiated complaints received regarding breaches of customers’ privacy and/or data. | SDG 9.1 | ||||||
An attractive, inclusive employer offering equal opportunities for all | ||||||||||||
Material topics | Indicators | Performance in 2021 | Performance in 2022 | Objective for 2022 | Long-term goal | Contribution to SDG | ||||||
Safe working practices and safe infrastructure | Number of employees on sick leave due to an accident | 32 | 22 | 0 | Safety is key to our operations. We create a proactive safety culture. | SDG 8.8 | ||||||
Attracting and developing talent | Training costs as percentage of total wage bill | 2.8% | 2.9% | 3.0% | 3.0% | SDG 8.5 | ||||||
Number of apprenticeships offered to employees with poor employment prospects | 77 | 906 | At least 130 | We offer long-term work to people with poor employment prospects who meet the criteria of the Dutch Labour Participation Act. In addition, we offer work experience placements, internships and other learning experiences for a broad target group. By 2024, we will meet the requirements of the Dutch Labour Participation Quota Act. | SDG 8.5 | |||||||
Organisational capacity | Employee survey: | 81% | 82% | At least 81% | Being a top-class employer: | SDG 8.5 | ||||||
Being a creditworthy company with solid returns | ||||||||||||
Material topics | Indicators | Performance in 2021 | Performance in 2022 | Objective for 2022 | Long-term goal | Contribution to SDG | ||||||
Access to affordable energy (responsible investment policy) | Credit rating | S&P: A+/A-1/stable outlook | S&P: A+/A-1/stable outlook | Credit rating: | Remain a creditworthy company. Continuously outperform the sector in terms of costs and operational excellence. Solid profits within the boundaries of what is permitted in the regulated domain. | SDG 9.1 | ||||||
FFO/net debt | 25.8% | 19.2% | FFO/net debt: at least 15%2 | SDG 9.1 | ||||||||
Interest cover | 17.2 | 12.1 | Interest coverage: | SDG 9.1 | ||||||||
Net debt/(net debt + equity) | 36.7% | 43.8% | Net debt/(net debt + equity): | SDG 9.1 | ||||||||
Solvency ratio | 53.8% | 49.0% | Solvency ratio: | SDG 9.1 | ||||||||
* The theme of collaboration and dialogue with stakeholders relates to all of our material topics. See also the stakeholder table elsewhere in this annual report.
- 1 The electricity outage duration differs from the figure stated in the regulatory report. This report does not include the interruptions in the high-voltage network (CBL assets) owned by Liander.
- 2 Smart Cable Guard has largely been rolled out according to plan. Because of the focus on resolving congestion issues, many tens of thousands of measuring points will be installed in the grid in the coming years. The number of new Smart Cable Guards to be installed will decrease as a result.
- 3 The net CO2 emissions figure for 2021 has been restated based on the most recent emission factors
- 4 No target is set for the LTIF performance indicator, because the number of accidents leading to sickness absence should ideally be zero. Our objective with this indicator is to show a downward trend each time.
- 5 Eight of the data breaches reported to the Dutch Data Protection Authority were situations where the network operators had joint responsibility as the breaches concerned centralised processing (2021: 7).
- 6 The number of employees with poor prospects in the labour market comprises 90 jobs created under the Dutch Participation Act, amounting to 73.2 FTEs.