We achieve 99.99% availability of our energy networks, making them among the most reliable in the world. In 2022, the reliability of supply remained at this extremely high level. Our ability to connect customers on time and expand the grid is under pressure due to the shortage of technicians and materials, the acceleration of the energy transition, the lack of space in the Netherlands and the increasing demand for electricity. Because of this, we are working on ways of reducing demand for power, making better use of our grids and completing more work.
This chapter is about our measures in the area of access to energy, reliability of supply and customer convenience. The reported information relates to topics that stakeholders feel are important. Furthermore, these activities contribute to achieving an SDG.
A) Facilitation of the energy transition
Objectives and results for reliability of supply
Customer convenience rated by consumers
51% in 2021
Customer convenience rated by business customers
38% in 2021
Electricity outage duration1
20.9 minutes in 2021
Cable numbers with >5 interruptions
22 in 2021
- 1 The electricity outage duration differs from the figure stated in the regulatory report. This report does not include the interruptions in the high-voltage network (CBL assets) owned by Liander.