We achieve 99.99% availability of our energy networks, making them among the most reliable in the world. In 2022, the reliability of supply remained at this extremely high level. Our ability to connect customers on time and expand the grid is under pressure due to the shortage of technicians and materials, the acceleration of the energy transition, the lack of space in the Netherlands and the increasing demand for electricity. Because of this, we are working on ways of reducing demand for power, making better use of our grids and completing more work. 

Related topics

This chapter is about our measures in the area of access to energy, reliability of supply and customer convenience. The reported information relates to topics that stakeholders feel are important. Furthermore, these activities contribute to achieving an SDG.

Material topics


Stakeholder groups

A) Facilitation of the energy transition
B) Reliability of supply
C) Completion of work package
D) Cooperating on innovation
G) Access to affordable energy
H) Data-driven network management
J) Satisfied customers
M) Organisational capacity for change



Objectives and results for reliability of supply

Customer convenience rated by consumers

49% 2022 result
≥ 48% 2022 objective

51% in 2021

Customer convenience rated by business customers

34% 2022 result
≥ 40% 2022 objective

38% in 2021

Electricity outage duration1

21.31 2022 result
in minutes
≤ 23.0 2022 objective
in minutes

20.9 minutes in 2021

Cable numbers with >5 interruptions

28 2022 result
≤ 17 2022 objective

22 in 2021

  • 1 The electricity outage duration differs from the figure stated in the regulatory report. This report does not include the interruptions in the high-voltage network (CBL assets) owned by Liander.